topic Re: Cisco CMS Scheduler Not Working in Collaboration Applications

Cisco CMS Scheduler Not Working

zizebra — Wed, 07 Aug 2024 16:20:20 GMT

Hi All

I have trial environment that iam running CMS V3.6 . All seemed ok until i replaced the wildcard certificate which i was using. All other services are operational with no issue except for the scheduler. It appear to configure with no issues but the scheduler button never shows up. The only error which appears in the log is

CMS scheduler: Error while creating scheduler C2W keystore

The command scheduler status shows that it is running but c2w isnot listed as not configured

Re: Cisco CMS Scheduler Not Working

b.winter — Thu, 08 Aug 2024 12:40:07 GMT

The message "C2W is not configured" cannot be any clearer^^

Re: Cisco CMS Scheduler Not Working

Mohammadreza Hadi — Tue, 13 Aug 2024 17:32:05 GMT

as dear @b.winter said,
setup of "C2W" is mandatory..
first complete that..

Re: Cisco CMS Scheduler Not Working

zizebra — Tue, 13 Aug 2024 17:52:57 GMT

Yes it could not be any clearer except that you missed the error being thrown out. The c2w is configured. The error as i pointed out is due to c2w failing to create the keystore.

CMS scheduler: Error while creating scheduler C2W keystore

C2W is configured except that it fails to create keystore. How do i get the keystore to be reset, seems permissions or something else is broken which is preventing keystore from being created.

Re: Cisco CMS Scheduler Not Working

zizebra — Tue, 13 Aug 2024 18:43:56 GMT

see my previous response to @b.winter. c2w is configured.

Please note that I am using wildcard certificate and I followed the entity, intermediate then root format.

Re: Cisco CMS Scheduler Not Working

zizebra — Fri, 16 Aug 2024 19:49:47 GMT

After extensive troubleshooting. I managed to get the Scheduler working by getting a new certificate reissued. Not sure what was wrong with the certificate but the new reissued certificate solved the problem.