topic Saving Jabber chats on outlook in Collaboration Applications

Saving Jabber chats on outlook

j.smith@sepidarsystem.com — Sun, 01 Sep 2024 13:16:09 GMT

We have CUCM, IM and Presence and we use cisco jabber. I configured archive chat accroding to this document:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/14_1/cjab_b_feature-config-for-jabber141/cjab_m_feature-third-party-141.html#id_100699

But whenever I login to jabber, I see that the outlook setting in Cisco Jabber has error and the error is: " The username and Password is not correct", although I'm sure that there is no problem with logging credentials.

I have configured Cisco Jabber-config.xml as below:

InternalExchangeServer: the FQDN of mail server address

ExternalExchange Server: the FQDN of mail server address

EnableSave ChatHistoryToExchange: true

ExchangeAutoDiscoverDomain: https://autodiscover.domain.com

Exchange_UserCredentialsFrom: CUCM

How can I solve the problem?

Thank You!

Re: Saving Jabber chats on outlook

j.smith@sepidarsystem.com — Sun, 29 Sep 2024 07:11:38 GMT

Thank You for your response

I think the problem is unusal, some times my cisco jabber connects and I can receive my chats through outlook, but at that time other users can't connect at all and the error "the username and password is not correct" is returned.

Re: Saving Jabber chats on outlook

Nithin Eluvathingal — Sun, 29 Sep 2024 12:30:08 GMT

Collect Jabber logs, have a look in to the logs and you will have the clue. Note that this feature does not work over MRA and is only functional within the corporate network.

Re: Saving Jabber chats on outlook

j.smith@sepidarsystem.com — Mon, 30 Sep 2024 05:40:06 GMT

Yes, that's right. I could find some logs about Exchange credentials. The following error was in jabber.log file:

DetectDirectConnectUnavailable.Monitoring: Processing event NetworkAccessOpportunity

Exchange authentication status changed to: InValidCredentials

I used different authentication method. I changed the parameteres of "Exchange_UseCredentialFrom" to CUP, CUCM and Explicit, but none of them worked, I also used "ExchangeAuthenticationWithSystemAccount" parameter but the problem still exists.

Is there something from exchange that is blocking me?

Thank You