topic Re: Cucm logs get digits input in Collaboration Applications

Cucm logs get digits input

Toss Leey — Thu, 05 Sep 2024 21:02:32 GMT

Anyone know how I can identify the digits enter by caller (dtmf) to IVR from CM logs if OOB, if there is any label/identifier I can search on through cucm logs to get these digits please share

Re: Cucm logs get digits input

Maren Mahoney — Fri, 06 Sep 2024 13:19:40 GMT

Which DTMF method are you using? If you are using SIP and are using an IVR with out-of-band signaling you would likely be using sip-info or sip-notify for DTMF.

If you are using sip-info, look for messages like this where the user pressed a 5 for 160ms:

INFO sip:8675309@example.com SIP/2.0 Via: SIP/2.0/UDP bob.example.com:5060 From: <sip:5551234@bob.example.com>;tag=e3f124a To: <sip:8675309@example.com>;tag=f2a2937 Call-ID: 12345678@example.com CSeq: 5 INFO Content-Length: 24 Content-Type: application/dtmf-relay Signal=5 Duration=160

If you are using sip-notify look for messages like this where the user pressed a 2 (look in the kpml-response at the end):

NOTIFY sip:8675309@192.168.1.1:5060 SIP/2.0 Via: SIP/2.0/UDP 192.168.1.2:5060;branch=z9hG4bK62e20538 To: <sip:8675309@192.168.1.1>;tag=e3f124a From: “Bob” <sip:5551234@192.168.1.1>;tag=f2a2937 Call-ID: aca0166f-21730029-00685cda-411f1c34@192.168.1.2 Date: Tue, 22 Sep 2019 12:26:29 GMT CSeq: 422 NOTIFY Event: kpml Subscription-State: active; expires=6000 Max-Forwards: 70 Contact: <sip:5551234@192.168.1.2:5060;transport=udp> Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE Content-Length: 201 Content-Type: application/kpml-response+xml Content-Disposition: session;handling=required <?xml version=”1.0″ encoding=”UTF-8″?> <kpml-response xmlns=”urn:ietf:params:xml:ns:kpml-response” version=”1.0″ code=”200″ text=”OK” suppressed=”false” forced_flush=”false” digits=”2″ tag=”dtmf”/>

Let us know if you have questions.

Maren

Re: Cucm logs get digits input

Toss Leey — Mon, 09 Sep 2024 06:58:51 GMT

Thank you but I didn't get any info using above details related to digits

Re: Cucm logs get digits input

Maren Mahoney — Mon, 09 Sep 2024 13:32:52 GMT

What DTMF method are you using? Also, which trace or log file are you looking at?

Maren

Re: Cucm logs get digits input

Roger Kallberg — Mon, 09 Sep 2024 17:29:53 GMT

What do you mean? Maren outlined two examples of digits pressed in two different DTMF methods. Can you please elaborate and provide more details on what it is that you’re looking for?

Re: Cucm logs get digits input

Toss Leey — Tue, 10 Sep 2024 04:49:13 GMT

I checked sdl file downloaded via rtmt, the calls are ITSP---CUBE--CUCM---CCX, one side Allow-Events: telephone-event and another side Allow-Events: presence, kpml, and CM invoked MTP

Re: Cucm logs get digits input

Maren Mahoney — Tue, 10 Sep 2024 13:06:05 GMT

@Toss Leey - At what level are your trace files set? To capture the level you are seeing you will want the Cisco CallManager service trace file level set to Detailed.

Maren