topic Re: web interface for 8851 sip88xx12-1-sr1-4 in Collaboration Applications

web interface for 8851 sip88xx12-1-sr1-4

phillyanev — Thu, 30 Jan 2025 16:41:20 GMT

Hello, the phone is powered by POE and the computer is directly connected to the phone. We are entering the IP under Chrome or Edge and there is an error the site cant be reached. Thanks!

Re: web interface for 8851 sip88xx12-1-sr1-4

Flavio Miranda — Thu, 30 Jan 2025 17:45:32 GMT

@phillyanev

If you powered the phone using PoE I am supposing you connected the phone in a switch? If you did, you need to check the IP address the phone got, connect the PC on the same vlan and try from there.

You are probably using the port that is used to share the network connection between the phone and PC.

Re: web interface for 8851 sip88xx12-1-sr1-4

phillyanev — Thu, 30 Jan 2025 17:54:29 GMT

The phone is connected directly to the PoE switch, the computer is connected to the port of the phone. I also tried with the computer connected to the same switch. all the same.

Re: web interface for 8851 sip88xx12-1-sr1-4

Flavio Miranda — Thu, 30 Jan 2025 18:18:16 GMT

But which IP address are you using to connect to the phone?

Is the phone getting IP from DHCP server?

Re: web interface for 8851 sip88xx12-1-sr1-4

Roger Kallberg — Thu, 30 Jan 2025 19:28:36 GMT

If it’s a device that has Enterprise software on it the web server would be disabled by default. You’ll need to have the device connect to Communication Manager to download its configuration and set the web server to enabled in the device configuration in CM.

Re: web interface for 8851 sip88xx12-1-sr1-4

phillyanev — Thu, 30 Jan 2025 20:36:57 GMT

I am using the IP address from the phone settings.

Yes, the phone got this IP by itself.

Re: web interface for 8851 sip88xx12-1-sr1-4

Flavio Miranda — Thu, 30 Jan 2025 20:40:18 GMT

You probably need to add this device to Cisco Call Manager, that´s why you are not able to access the web interface.

Re: web interface for 8851 sip88xx12-1-sr1-4

phillyanev — Thu, 30 Jan 2025 21:03:36 GMT

Am I able to do that by myself? I see some download files I can get from here but with one exactly. The

Unified Communications Manager Version 14 is locked, it is not giving me the option to get it downloaded.

Re: web interface for 8851 sip88xx12-1-sr1-4

Roger Kallberg — Thu, 30 Jan 2025 21:44:44 GMT

What call processing system are you intending to use your phone with?

Re: web interface for 8851 sip88xx12-1-sr1-4

phillyanev — Thu, 30 Jan 2025 21:46:54 GMT

Ring Central is the provider. Thanks so much!

Re: web interface for 8851 sip88xx12-1-sr1-4

Roger Kallberg — Thu, 30 Jan 2025 22:03:29 GMT

Then you should have phones with MPP software and by the sound you likely have Enterprise software on it/them.

Have a look here for how to change the firmware. https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7800-series/guide-c07-742786.html

Re: web interface for 8851 sip88xx12-1-sr1-4

phillyanev — Thu, 30 Jan 2025 22:02:38 GMT

Can we get the software changed?

Re: web interface for 8851 sip88xx12-1-sr1-4

Roger Kallberg — Fri, 31 Jan 2025 05:48:23 GMT

Yes it’s possible. I updated my previous reply with a link to how this is done.