topic Re: Some users not appearing in Jabber directory in Collaboration Applications

Some users not appearing in Jabber directory

gurpreetsingh11 — Mon, 18 Mar 2019 02:38:04 GMT

Hi,

We have 2 users not appearing in the Jabber directory. The environment is active directory synchronised.

And the users are appearing in CUCM AD synced users. But when Jabber directory tries to find the users , they are not visible. The users themselves are able to see all the users.

Re: Some users not appearing in Jabber directory

Jaime Valencia — Mon, 02 Jul 2018 14:28:40 GMT

How is the directory integration configured in Jabber?

Re: Some users not appearing in Jabber directory

gurpreetsingh11 — Mon, 02 Jul 2018 22:50:24 GMT

Hi Jamie,

It is through the UC profile and LDAP integration. Use Logged On User Credential is selected.

Thanks

Re: Some users not appearing in Jabber directory

Ratheesh Kumar — Thu, 05 Jul 2018 20:20:09 GMT

Hi there

Are these users all in the same domain ? If Yes, can you configure the search base to parent GC.

Hope this helps!

Cheers
Rath!

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Re: Some users not appearing in Jabber directory

gurpreetsingh11 — Fri, 06 Jul 2018 02:08:56 GMT

Hi,

Issue was resolved yesterday, These users were stuck in migration from Lync to Jabber. Ran a script to move the users to Jabber . All good now.

Thanks

Gurpreet