topic Hi, I cant connect Jabber with Expressway in Collaboration Applications

Hi, I cant connect Jabber with Expressway

ducnx4 — Mon, 18 Mar 2019 02:31:48 GMT

Im using Jabber to connect to my cucm via expressway but it raises a message "Can not communication with the server". I can connect to cup/cucm directly but dont know how to do it with expresway. Here are the logs of Jabber. Please help, thanks

Discovery Outcome	Failure: FAILED_UCM90_CONNECTION
Domain Controller	The specified domain either does not exist or could not be contacted.

Home UDS	Not Found.
UDS Servers	FAILED. error: UDS_SERVERS_CONNECTION_FAILED_ERROR

Re: Hi, I cant connect Jabber with Expressway

Jaime Valencia — Tue, 15 May 2018 14:52:00 GMT

Do you have all the required SRVs properly configured in both networks?

Re: Hi, I cant connect Jabber with Expressway

Ratheesh Kumar — Wed, 16 May 2018 22:15:05 GMT

Hi there

Please check the following

Verify DNS & firewall configs.
1. The collab-edge.tls.company.com SRV type DNS record is present
2. Returned FQDN of the Expressway-Edge server from the SRV record is resolving to an IP address.
3. Cisco Expressway-Edge server's FQDN name matches exactly the value created in the collab-edge SRV record.
4. Firewall rule for port 8443 >>> DMZ LAN interface of the Expressway-Edge server.
Traversal-zone between Cisco Expressway Edge & Core servers
1. Status of Expressway-Edge server - should be <<Active>>
2. Status of Cisco Expressway-Core server - should be <<Active>>
3. Unified Communications status on Cisco Expressway-Core is enabled and configured.

If all good then check and share the Network logs

Hope this helps!

Cheers
Rath!

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