topic Re: Jabber 12 client lost pictures in Collaboration Applications

Jabber 12 client lost pictures

Doug — Mon, 18 Mar 2019 02:27:05 GMT

Just downloaded Jabber 12. All was working on 11. We are on the latest Cisco telephony infrastructure.

After restarting Jabber with new version 12. Lost all contact pictures. Can clear all cache and restart and pictures appear. Little later they are gone again.

Any suggestions?

Re: Jabber 12 client lost pictures

Jaime Valencia — Mon, 09 Apr 2018 20:47:00 GMT

Where do you have your pictures and what configuration do you have in place?

Re: Jabber 12 client lost pictures

Doug — Mon, 09 Apr 2018 20:51:58 GMT

Getting pictures from LDAP. The only difference is the client version 12. Version 11 of any sub-version works perfectly, or any lower version.

Re: Jabber 12 client lost pictures

Jaime Valencia — Mon, 09 Apr 2018 22:38:38 GMT

What do you use as LDAP?

I have MS AD 2012 in my lab and it worked fine after the upgrade.

Re: Jabber 12 client lost pictures

Doug — Tue, 10 Apr 2018 18:32:00 GMT

Our domain is at 2008 R2 functional level. LDAP sync is through CUCM configuration.

Re: Jabber 12 client lost pictures

Jaime Valencia — Tue, 10 Apr 2018 21:23:16 GMT

That shows as a supported release, you'd probably need to review a PRT to confirm all the config Jabber is receiving is correct and it's trying to get the images.

You could also try to login with other credentials to reset Jabber and see if you get the same behavior, or reset, delete all the cache, and try again.

Re: Jabber 12 client lost pictures

Doug — Wed, 11 Apr 2018 13:58:31 GMT

Reset did not help. Also attempting to clear: \AppData\Local\Cisco\Unified Communications\

\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Photo CachePhoto does not re-populate. Everything else under CSF does. Does that help? I don't know, (guessing),. would it have anything to do with DHCP settings for TFTP?

Re: Jabber 12 client lost pictures

Jaime Valencia — Wed, 11 Apr 2018 15:58:55 GMT

No, DHCP and TFTP have nothing to do, you want to review a PRT for this.

Re: Jabber 12 client lost pictures

Doug — Wed, 11 Apr 2018 16:12:08 GMT

Help me out please. PRT? Just recently digging into Jabber.

Jabber.log has photoUrlTemplate=, again I assume this is important, maybe not.

Re: Jabber 12 client lost pictures

Doug — Wed, 11 Apr 2018 19:20:51 GMT

Need to change something. Appears the client does not matter. Could be our new CUCM which is now version 12. Removed version 12 Jabber client, removed all files on c: drive. Installed a v11 client. Same issue, no photo cache. So, maybe it is actually in the CUCM config.

Re: Jabber 12 client lost pictures

Jaime Valencia — Wed, 11 Apr 2018 21:00:37 GMT

That, or there is some problem with the connection to LDAP, but given that, you want to review your config and your .xml in case you have photo configuration there, and something is wrong.

I have Jabber 12.0 in my lab with CUCM 11.5(1)SU4 and CUCM 12.0 with MS AD 2012 R2 for pictures and they both work fine.

Re: Jabber 12 client lost pictures

Doug — Wed, 18 Apr 2018 14:33:40 GMT

Just an update: still have not found setting to correct this.

Re: Jabber 12 client lost pictures

Adam Pawlowski — Sun, 22 Apr 2018 15:51:01 GMT

If it pulls from LDAP/AD directly , then you should make sure they attribute is on all servers (iirc they do SRV based server lookup now). Similarly, the log and maybe a sniffer trace would show you what contact is resolving to ensure you’re looking at the right record.

Works fine for me with UDS and photo URL in 12

Re: Jabber 12 client lost pictures

Doug — Tue, 12 Jun 2018 15:53:19 GMT

Finally got the LDAP - LDAP Search -> UDS config implemented in CUCM. No change. Still no pictures, ran LDAP Sync. Nothing. Cleared all caches, no pictures. Nothing at all in the photo cache directory as before.

Re: Jabber 12 client lost pictures

Adam Pawlowski — Tue, 12 Jun 2018 15:56:37 GMT

Right, all that does is cause the UCM to search for contacts via LDAP and present them in UDS results.

You still need to use the photo URL and an external server to host the data if you are not using LDAP.

If you look at the active service profile, there's a checkbox of "Use UDS for contact resolution" which drives this when you are not using the Collaboration Edge. If you are, then it is ALWAYS UDS regardless of the service profile and LDAP server configurations.

Re: Jabber 12 client lost pictures

Doug — Tue, 12 Jun 2018 16:04:42 GMT

Sorry, not really sure what you mean. Wish I knew more, and was able to help better.

We are using LDAP

Where is the active service profile? Have not found that checkbox

Re: Jabber 12 client lost pictures

Adam Pawlowski — Tue, 12 Jun 2018 17:23:16 GMT

If you look at the end user profile under User Management -> End User you can see a UC Service Profile there. Those are in total listed under User Management -> User Settings -> Service Profile . Clicking on view details will show you the parameters, and that checkbox is present under Directories. Similarly if you press Shift - Control - D within Jabber you'll see a diagnostic screen, you can scroll down and click to see the XML of the service profile (not really needed here) or further down under where it says "Active Directory" for whatever reason, directory source is listed.

If it is UDS then you must host the JPEG files somewhere. If it is LDAP then you need to make sure that the data is (I believe - someone else would have to correct me if I'm wrong) stored in the thumbnailPhoto attribute I believe. If that attribute moved, or changed formats, that may have also broken it.

Re: Jabber 12 client lost pictures

Doug — Tue, 12 Jun 2018 18:02:05 GMT

Found it. UDS is checked in the Service Profile. CTRL-SHFT-D shows AD as UDS. So, based on your reply I need to find a place to host the jpeg files.

So, now I need to find a document explaining how I host jpegs so Jabber can see them, or set this back to LDAP? Which is the best way? I'll listen to any suggestions.

Re: Jabber 12 client lost pictures

Adam Pawlowski — Tue, 12 Jun 2018 18:29:52 GMT

Well, if your environment uses LDAP and you're actually setup for it, you may want to go back to LDAP. The Jabber 12 Deployment Guide or Planning guide can tell you a bit better about the pre-requisites for that and how you set it up. In a Windows-only domain environment the client can just derive the settings locally and it works great. Mac, mobile, and MRA clients/environments don't- and again MRA is UDS only. If you have local users on your system that aren't synchronized you'd also want UDS to be able to find them.

There is a comment I believe in the deployment guide/parameter guide that explains what parameters to put in place in the client's configuration file so that it understands the URL format for the images. It leaves it to you as an exercise as to how to get them there. I run some scripting to scrape the thumbnailPhoto attribute from AD via LDAP, which is set by people uploading them in Outlook Web Access. Later on I want to write my script to use EWS to pull that image directly in higher resolution, and generate images for users who don't have them, but I don't have the time right now.

How to host the images and where to put them is probably specific to your environment - perhaps too much so to be able to say much more than the product documentation already does.

Re: Jabber 12 client lost pictures

Doug — Tue, 12 Jun 2018 18:49:17 GMT

Thank you for all your guidance and help. 🙂