topic resetting missed calls in Collaboration Applications

resetting missed calls

Warriors#30 — Mon, 18 Mar 2019 02:25:56 GMT

This is for Jabber for Windows.

When I miss a phone call, the Jabber icon in the Windows launchpad has a red circle that shows the number of missed calls. Likewise, in the Jabber window, in the left pane, the 'Recents' icon has a red circle and the number of missed calls. And in the Recents display, the name of the caller is in red.

How do I reset it to remove the red circle? The only way I found was to right click on the missed call and select 'delete'. But my preference is to keep the name and phone number there in case I want to return the call at a later date.

That is, I would like to right click on the call and then have an action to 'reset' or maybe 'ignore' so that it is no longer counted as a missed call.

Re: resetting missed calls

Warriors#30 — Thu, 29 Mar 2018 18:09:59 GMT

How do I submit a request for enhancement?

Re: resetting missed calls

Jaime Valencia — Thu, 29 Mar 2018 20:48:16 GMT

You need to reach out to your SE/AM to submit a PER.

I have Jabber 11.9 and that's not what I see, if I place a call, and the other end doesn't answer or I hang up before they do, I do get the notification in recents. Once I click on that option, I'll see the call on top of the list, but once I move to contacts (or any other option) the red circle with the number goes away immediately.

No need to delete any calls.

Re: resetting missed calls

Steve Pitts — Fri, 30 Nov 2018 12:09:41 GMT

Responding to this in case anyone else stumbles over this post like I did when looking for how to get rid of the red number.

@Jaime Valencia wrote:

once I move to contacts (or any other option) the red circle with the number goes away immediately.

This is the key element. It feels counter-intuitive to me - like the OP I was looking for an option to get rid of the red number - but it works as described, just choose another category and the red number disappears.

Re: resetting missed calls

Pat Sullivan — Tue, 12 Feb 2019 14:02:51 GMT

This is my experience as well. However, i don't want to see any "Recents" notifications for calls. I use my desk phone (not Jabber) for all calls, and even though I have unchecked the box in Options | Notifications for "All Incoming Calls" I still get the popup. it's irritating since all I really want to see is new chat responses.

Re: resetting missed calls

xc70volvo — Fri, 07 Jun 2019 06:59:41 GMT

Unfortunatelly you couldn't resett the calls, if you realised you don't need this call information, just right click on that call marked red and delete!

Re: resetting missed calls

guzintazknott — Wed, 11 Mar 2020 15:40:23 GMT

You could just right-click the call, select Call With Edit, then cancel the call. The red circle should go awat.