Jabber login issue

thomas.hopkins@medtronic.com — Mon, 18 Mar 2019 02:15:22 GMT

Please see https://supportforums.cisco.com/t5/jabber-clients/jabber-login-issue/m-p/2022735#M2899

I have this same issue on a corporate PC. Jabber version version 11.8.3 Build 51659. Unable to sign in to Jabber - hangs up in "Signing in..." screen and pops up a file download message pointing to SAML2AuthService.xml file. Screen capture of the popup message is attached. The following fixes were attempted, but the problem still persists:

- Uninstalled/reinstalled Jabber

- Uninstalled/reinstalled WebEx productivity tools

- Reset Jabber

- Cleared Internet Explorer and Chrome caches and reset all browser settings to nominal

Screen capture of the error message is attached. Can provide additional information (logs, etc.) if needed. This error has the IT department stumped and they want to re-image my laptop. I would prefer to do something less drastic if there is a known fix for this.

Re: Jabber login issue

Jaime Valencia — Fri, 22 Dec 2017 15:27:38 GMT

It seems you use WebEx and not IM&P, that might be related to SSO, your IT team would need to work with the WebEx support team to find out why that is.

https://support.webex.com/MyAccountWeb/supporthome.do

topic Jabber login issue in Collaboration Applications

Jabber login issue

Re: Jabber login issue