topic MRA - Problem with phone services in Collaboration Applications https://community.cisco.com/t5/collaboration-applications/mra-problem-with-phone-services/m-p/3298216#M6061 <P>Hi,</P> <P>&nbsp;</P> <P>I can login in jabber via MRA but i dont have phone services(In the internal networks it is works fine)</P> <P>any advice</P> Mon, 18 Mar 2019 02:15:02 GMT Cheyenne.Belisario 2019-03-18T02:15:02Z MRA - Problem with phone services https://community.cisco.com/t5/collaboration-applications/mra-problem-with-phone-services/m-p/3298216#M6061 <P>Hi,</P> <P>&nbsp;</P> <P>I can login in jabber via MRA but i dont have phone services(In the internal networks it is works fine)</P> <P>any advice</P> Mon, 18 Mar 2019 02:15:02 GMT https://community.cisco.com/t5/collaboration-applications/mra-problem-with-phone-services/m-p/3298216#M6061 Cheyenne.Belisario 2019-03-18T02:15:02Z Re: MRA - Problem with phone services https://community.cisco.com/t5/collaboration-applications/mra-problem-with-phone-services/m-p/3298316#M6062 <P>CHeck the status of UNIFIED COMMUNICATIONS on both the Expressway and VCS-C. Does everything show up right?&nbsp;</P> Tue, 19 Dec 2017 01:03:51 GMT https://community.cisco.com/t5/collaboration-applications/mra-problem-with-phone-services/m-p/3298316#M6062 Andrew West 2017-12-19T01:03:51Z Re: MRA - Problem with phone services https://community.cisco.com/t5/collaboration-applications/mra-problem-with-phone-services/m-p/3298600#M6063 <P>Hi, Andrew thanks for you help.</P> <P>&nbsp;</P> <P>the status of UNIFIED COMUNICATIONS on both expressway it is ok.</P> <P>&nbsp;</P> <P>I am using the "Collaboration Solutions Analyzer" and on sip messages I Saw the following message:</P> <P>&nbsp;</P> <P><A class="text-secondary ng-scope" style="box-sizing: inherit; display: inline-block; -webkit-appearance: none; border-width: 0px; border-radius: 0px; font-weight: 400; cursor: pointer; -webkit-font-smoothing: inherit; color: #ffffff; text-decoration: none; background: 0px 0px #ffffff; font-family: CiscoSans, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: nowrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" href="https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/" target="_blank"><SPAN class="ng-binding ng-scope" style="box-sizing: inherit;">SIP/2.0 483 Too Many Hops</SPAN></A></P> <DIV class="html-body wrapped-text slide-toggle ng-scope" style="white-space: pre-wrap; box-sizing: inherit; color: #58585b; font-family: CiscoSans, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-style: initial; text-decoration-color: initial;"><SPAN class="ng-scope" style="box-sizing: inherit;"><SPAN class="prettyxml ng-binding ng-scope" style="box-sizing: inherit;">Via: SIP/2.0/TLS 190.205.62.241:7001;egress-zone=MRA;branch=z9hG4bKdcae53f87363e0cda55ae14f9c2ad3ef8309.598a04b68077e461ed20970f672b7edb;proxy-call-id=ae206778-9943-4263-a6f8-435f61ebe53a;received=192.168.249.31;rport=7001;ingress-zone=MRA,SIP/2.0/TLS 10.22.86.64:49014;branch=z9hG4bK3bac81ca;received=186.185.27.82;rport=27991;ingress-zone=CollaborationEdgeZone</SPAN><BR style="box-sizing: inherit;" /></SPAN><SPAN class="ng-scope" style="box-sizing: inherit;"><SPAN class="prettyxml ng-binding ng-scope" style="box-sizing: inherit;">Call-ID: f8f1b6ce-c1260092-5b7f18bf-0baed1cd@10.22.86.64</SPAN><BR style="box-sizing: inherit;" /></SPAN><SPAN class="ng-scope" style="box-sizing: inherit;"><SPAN class="prettyxml ng-binding ng-scope" style="box-sizing: inherit;">CSeq: 408 REGISTER</SPAN><BR style="box-sizing: inherit;" /></SPAN><SPAN class="ng-scope" style="box-sizing: inherit;"><SPAN class="prettyxml ng-binding ng-scope" style="box-sizing: inherit;">From: &lt;sip:3006@<FONT color="#000000">"cucm ip address"</FONT>&gt;;tag=f8f1b6cec126009566a2d625-0e9558c7</SPAN><BR style="box-sizing: inherit;" /></SPAN><SPAN class="ng-scope" style="box-sizing: inherit;"><SPAN class="prettyxml ng-binding ng-scope" style="box-sizing: inherit;">To: &lt;sip:3006@<FONT color="#000000">"cucm ip address"</FONT>&gt;;tag=272489718</SPAN><BR style="box-sizing: inherit;" /></SPAN><SPAN class="ng-scope" style="box-sizing: inherit;"><FONT color="#000000"><SPAN class="prettyxml ng-binding ng-scope" style="box-sizing: inherit;">Reason: Q.850 ;cause=100</SPAN></FONT><BR style="box-sizing: inherit;" /></SPAN><SPAN class="ng-scope" style="box-sizing: inherit;"><SPAN class="prettyxml ng-binding ng-scope" style="box-sizing: inherit;">Session-ID: 7ee73f8a00255000a0000e8b03990000;remote=6a7ef63a00255000a000027f36ad0000</SPAN><BR style="box-sizing: inherit;" /></SPAN><SPAN class="ng-scope" style="box-sizing: inherit;"><SPAN class="prettyxml ng-binding ng-scope" style="box-sizing: inherit;">Content-Length: 0</SPAN></SPAN></DIV> Tue, 19 Dec 2017 12:25:10 GMT https://community.cisco.com/t5/collaboration-applications/mra-problem-with-phone-services/m-p/3298600#M6063 Cheyenne.Belisario 2017-12-19T12:25:10Z