topic Re: preventing the 'Use Cisco Jabber to call' window (click to dial, outbound calls) in Collaboration Applications

preventing the 'Use Cisco Jabber to call' window (click to dial, outbound calls)

simmo — Tue, 26 Mar 2019 03:58:10 GMT

Hi all,

We have set up a custom tab that reads an '.mht' file with our click to dial numbers in it.

The trouble I'm having is that whenever I click on a number to make a call (it simply uses the string 'sip:xxxxx' or 'tel:xxxxxx') we get the pop up window 'Use Cisco Jabber to call?' which I dont want to see - i just want jabber to dial the number without this extra step. It's made harder because the window doesnt necessarily appear on the same screen as the Jabber application.

I've got the windows default programs / protocols set to Cisco Jabber as default, so it's jabber bringing up this pop up.... can it be stopped?

Screen shot enclosed.

Thanks!

Re: preventing the 'Use Cisco Jabber to call' window (click to dial, outbound calls)

Jonathan Unger — Sat, 18 Nov 2017 04:25:51 GMT

Hi There,

Try using 'ciscotel:xxxxxxxxxx', I just tested it with Jabber 11.7 and it dialed the number without presenting a confirmation prompt.

Hope this helps!

Re: preventing the 'Use Cisco Jabber to call' window (click to dial, outbound calls)

simmo — Tue, 21 Nov 2017 03:21:12 GMT

Thanks Jonathon you ripper!

works a treat, appreciate your help we've been struggling for ages.

Cheers, Simmo.

Re: preventing the 'Use Cisco Jabber to call' window (click to dial, outbound calls)

Jonathan Unger — Tue, 21 Nov 2017 03:41:38 GMT

Thanks for following up Simmo, glad to help! 🙂