topic Re: IM & Presence Compliance server for Audit/monitoring purpose in Collaboration Applications

IM & Presence Compliance server for Audit/monitoring purpose

Nishad Ismail — Mon, 18 Mar 2019 02:13:56 GMT

Hi All ,

Its mandatory to Audit/Monitor IM/File transfer Messages as per our organization policy.Like Trigger security incident if there any unprofessional languages or confidential data used in the chat

Message archiver service can provide Audit/Monitoring functionality using External Data (SQL server) ?

Do we have any third party compliance server available which is supported by cisco IM & presence server for the All the Audit/Monitoring purposes ?

Re: IM & Presence Compliance server for Audit/monitoring purpose

Jaime Valencia — Thu, 07 Dec 2017 15:08:39 GMT

Either one is supported, if you use an external DB it would be your responsibility to come up with a way to pull the data from the DB in a format you can use (SQL queries, web page, etc.)

If you buy a 3rd party compliance, those usually already have that, and many other features.

Re: IM & Presence Compliance server for Audit/monitoring purpose

Nishad Ismail — Thu, 07 Dec 2017 15:13:21 GMT

Please provide Cisco recommended third party compliance server for Cisco IM & presence Server

Re: IM & Presence Compliance server for Audit/monitoring purpose

Jaime Valencia — Thu, 07 Dec 2017 16:38:55 GMT

There is no list of recommendations, there are options, you can search CSC for some options people are using, I know Verba is a popular one and has a lot of added features.