topic Re: Jabber Mobile Disconnects When Changing Networks in Collaboration Applications

Jabber Mobile Disconnects When Changing Networks

daniel@seacore.ca — Mon, 18 Mar 2019 02:16:31 GMT

Hey Everyone,

My apologies if this has been answered before; however, I am having an issue where Jabber for IOS or Android will disconnect when you move from one network to another. For example, if I am connected to wifi on my IOS device the status is connected and when my extension is dialed Jabber will ring. If I disconnect or leave my wifi and switch to the mobile network and do not make the Jabber app active (Foreground) on my device no calls will come through if my extension is dialed. As soon as I bring the app to the foreground then it will re-establish its connection and start receiving calls again. If I leave the app is the background but open the calls stop coming through upon network change.

Anyone experiencing this? Any resolution?

Daniel

Re: Jabber Mobile Disconnects When Changing Networks

Ammar Saood — Mon, 22 Jan 2018 08:21:04 GMT

have you read documents about APN push notifications for IM & Calls?
what cucm and IOS version are you using ??

AMMAR

Re: Jabber Mobile Disconnects When Changing Networks

daniel@seacore.ca — Mon, 22 Jan 2018 13:06:22 GMT

My CUCM Version is 11.5.1.12900-21 and my IOS jabber version is 11.9.1. I have not read anything regarding APN Push notification but I will try to dig something up now that you mentioned it.

Re: Jabber Mobile Disconnects When Changing Networks

Ammar Saood — Mon, 22 Jan 2018 13:09:29 GMT

check these links.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/SU3/cucm_b_push-notifications-deployment-1151su3/cucm_b_push-notifications-deployment-1151su3_chapter_0100.html

https://supportforums.cisco.com/t5/jabber-clients/jabber-ios-apple-push-notifications-apn/td-p/3041529

HTH

AMMAR

Re: Jabber Mobile Disconnects When Changing Networks

daniel@seacore.ca — Mon, 22 Jan 2018 13:12:42 GMT

I found this article which should resolve my issue. I will give it a shot and let you know of the results.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/SU3/cucm_b_push-notifications-deployment-1151su3/cucm_b_push-notifications-1151su3_chapter_011.html

Re: Jabber Mobile Disconnects When Changing Networks

ahmed-hassan1110 — Tue, 14 Apr 2020 16:37:42 GMT

Hi Daniel,

did you manage to this issue using the push notification feature?