topic Re: Jabber 12 for Windows (with Multi Line) in Collaboration Applications

Jabber 12 for Windows (with Multi Line)

joshua.gertig — Mon, 18 Mar 2019 02:11:45 GMT

Hello, does anyone have a projected release date for Jabber 12 for windows, which we've been told will introduce support for multi line?

Re: Jabber 12 for Windows (with Multi Line)

Jaime Valencia — Mon, 13 Nov 2017 20:37:01 GMT

Reach out to your SE, or post in the Partner communities.

Re: Jabber 12 for Windows (with Multi Line)

CSCO10571159 — Fri, 24 Nov 2017 11:23:28 GMT

I received SGN file to configure device CSF with 8 lines. It is working.

But is there any way to identify lines on Jabber app?. I don´t know which line receive the call and I cannot select lines with outgoing calls.

Thanks in advanced.

Re: Jabber 12 for Windows (with Multi Line)

Jaime Valencia — Fri, 24 Nov 2017 15:20:38 GMT

If you're part of an EFT, or something along those lines, you need to get in touch with the team who is conducting the EFT, and/or provided you with the COP file as none of those are FCSed and GA.

Re: Jabber 12 for Windows (with Multi Line)

cedricsavage — Sat, 31 Mar 2018 13:28:34 GMT

Just released 🙂

Re: Jabber 12 for Windows (with Multi Line)

Maren Mahoney — Mon, 02 Apr 2018 00:19:36 GMT

Be aware that you will need to install a COP file to CUCM to support Jabber multiline.

The COP file is part of the Cisco Jabber for Windows Admin download from the Cisco Software download site. The specific COP file you are looking for is: cmterm-jabber-desktop-eight-Lines.k3.cop.sgn

It is in the "CiscoJabber-Admin-ffr.12-0-0.zip", which can be downloaded from the "Jabber Software-12.0(0)" area.

Re: Jabber 12 for Windows (with Multi Line)

ruudvanstrijp — Wed, 04 Apr 2018 12:08:45 GMT

Any clue what the minimum CUCM version is for Multiline?

The Release Notes state Jabber 12.0 is supported from CUCM 10.5(2) and the recommended version 11.5(1)SU3 or later, so I guess any 10.5(2) build and higher supports multiline. However, this is just a guess and somehow this isn't described anywhere in specific.

Re: Jabber 12 for Windows (with Multi Line)

Jaime Valencia — Wed, 04 Apr 2018 13:03:23 GMT

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_feature-configuration-for-cisco-jabber-120/cjab_b_feature-configuration-for-cisco-jabber-120_chapter_011.html#reference_08DB2E9280C0A8ABF98E1B329604E883

Re: Jabber 12 for Windows (with Multi Line)

mynor.aguilar — Wed, 04 Apr 2018 23:33:04 GMT

Multiline is supported on Cisco Unified Communications Manager release 11.5 SU3 and later. However, if you are using Cisco Unified Communications Manager release 11.5 SU3 and Cisco Unified Communications Manager release 12.0, you must manually install the Cisco Options Package (COP) file on all cluster node and restart Cisco Unified Communications Manager to enable multiline.

Re: Jabber 12 for Windows (with Multi Line)

Maren Mahoney — Thu, 05 Apr 2018 09:56:25 GMT

Interestingly, UCM 11.5(SU4) does not require the COP file (multiline seems to be natively supported), while UCM 12.0 does require the COP file.

Re: Jabber 12 for Windows (with Multi Line)

A.M.Mahesh Babu — Thu, 05 Apr 2018 13:18:55 GMT

CUCM Version Cop File Required
12.5 No
12.0 next SU No
11.5.1 SU4 and above No
12.0 Yes
11.5.1 SU3 Yes

Re: Jabber 12 for Windows (with Multi Line)

joshua.gertig — Thu, 05 Apr 2018 13:33:58 GMT

Thanks, what is the specific cop file though? Or do we need to install several?
In the Jabber 12 download, in the following folder:
CiscoJabber-Admin-ffr.12-0-0\CiscoJabber-Admin-ffr.12-0-0\CUCM

I see:

ciscocm.addcsfsupportfield.cop.sgn

ciscocm.installcsfdevicetype.cop.sgn
cmterm-bfcp-e.8-6-2.cop.sgn
cmterm-cupc-dialrule-wizard-0.1.cop.sgn
cmterm-jabber-desktop-eight-Lines.k3.cop.sgn

My guess would be just the last cop file, but thought I'd ask to be sure. Thanks!

Re: Jabber 12 for Windows (with Multi Line)

Shalid Kurunnan Chalil — Thu, 05 Apr 2018 13:39:43 GMT

11.5SU3 or later is required,
COP file is on cisco.com -
cmterm-jabber-desktop-eight-Lines.k3.cop.sgn - The COP file is in the admin
back of the Jabber 12.0 download

Re: Jabber 12 for Windows (with Multi Line)

Maren Mahoney — Fri, 06 Apr 2018 09:45:44 GMT

Yes, cmterm-jabber-desktop-eight-Lines.k3.cop.sgn is the correct COP file.

Re: Jabber 12 for Windows (with Multi Line)

fourier.ross1 — Tue, 10 Apr 2018 14:10:44 GMT

Multiline is supported on Cisco Unified Communications Manager release 11.5 SU3 and later. However, if you are using Cisco Unified Communications Manager release 11.5 SU3 and Cisco Unified Communications Manager release 12.0, you must manually install the Cisco Options Package (COP) file on all cluster node and restart Cisco Unified Communications Manager to enable multiline.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_feature-configuration-for-cisco-jabber-120/cjab_b_feature-configuration-for-cisco-jabber-120_chapter_011.html

Re: Jabber 12 for Windows (with Multi Line)

arashad — Thu, 26 Apr 2018 08:50:17 GMT

Is it supported on 11.5.1.11900-26 ? as i install the cop file on it but multiline not working

Re: Jabber 12 for Windows (with Multi Line)

A.M.Mahesh Babu — Thu, 26 Apr 2018 10:01:04 GMT

11.5.1.11900-26 is SU1 and not supported . Its supported only from SU3 onwards

Re: Jabber 12 for Windows (with Multi Line)

arashad — Thu, 26 Apr 2018 10:08:50 GMT

Thanks 🙂

Re: Jabber 12 for Windows (with Multi Line)

Kunle Ajeigbe — Tue, 08 May 2018 05:04:01 GMT

anyone with useful information, I have downloaded the cop file - cmterm-jabber-desktop-eight-Lines.k3.cop.sgn. installed it, restarted my CUCM clutser. downloaded and installed the Jabber 12.0.1.

configured multiline on Jabber CSF profile but the line selection not working. logged in & out, but cant get the multiline option on the Jabber client.

any ideas will be helpful. thanks.

running CUCM IM & P v11.5. across my cluster

Jabber V12.0.1

Re: Jabber 12 for Windows (with Multi Line)

Maren Mahoney — Tue, 08 May 2018 13:15:40 GMT

What specific version of CUCM are you running? To support Jabber Multiline the CUCM version must be 11.5.1(SU3) or later, with the COP file installed on top of that.

11.5(1)SU3 is 11.5.1.13900-52. So that number or higher, like 11.5.1.13901-x or 11.5.1.13902-x.