topic My feeling is that this is in Collaboration Applications

Jabber main window opens with each new chat message - how do I stop it?

Kimberly Chandler — Mon, 18 Mar 2019 01:47:47 GMT

Hey,

With the recent Cisco Jabber update I've noticed that each time I receive a chat message (just a new message in an already open chat window) the main Jabber window reopens each time. Anyone know how I stop this from happening? It's really annoying. I don't want the main Jabber window open all of the time.

Thanks.

Hi Kimberly,

Manish Gogna — Fri, 07 Apr 2017 10:04:21 GMT

Hi Kimberly,

What are the Jabber and CUCM/IM&P versions?

Which OS is installed on the PC?

Manish

Jabber version is 11.8.2. I'm

Kimberly Chandler — Sun, 09 Apr 2017 22:43:22 GMT

Jabber version is 11.8.2. I'm unsure about the CUCUM/IM&P version.

OS is Windows 7.

Cheers

Hi Kimberly,

Manish Gogna — Mon, 10 Apr 2017 06:56:06 GMT

Hi Kimberly,

Thanks for the details. I do not see any specific known issue with this version and symptoms. Is this affecting all Jabber clients? If yes, then there is a possibility of a bug/global config issue, else if it is only affecting a few clients then it will likely be client specific and you can try comparing the client config of the ones that work fine with those that don't and also try reinstall of any one of them to see how it goes before getting into the Jabber PRT logs and further troubleshooting.

HTH

Manish

Hi Manish,

Dylan M — Wed, 12 Apr 2017 08:44:55 GMT

Hi Manish,

Just wanted to report that we see the same issue with Cisco Jabber 11.8.2 on both Windows 7 SP1 x64 and Windows 10 1607 x64.

Hi Manish,

Kimberly Chandler — Wed, 19 Apr 2017 03:37:52 GMT

Hi Manish,

From what I know everyone in my team is having the same issue. I'm unsure about company-wide though.

Thanks,

Kim

Same issue here, they removed

benjones1 — Tue, 25 Apr 2017 18:08:52 GMT

Same issue here, they removed the option, and it is very annoying to have the contacts window keep reopening.

Manish, I too have the same

Nandor Csapo — Mon, 01 May 2017 00:42:08 GMT

Manish, I too have the same problem whereby the main Jabber window opens along with the chat window each time I receive a new chat.

There should be an option to only have the chat window open when receiving new chats, and NOT the main Jabber window also.

Windows 10 Enterprise x64, version 1511

Jabber version 11.8.0 Build 49608

We are just in the middle of

kimberlyhacker — Wed, 03 May 2017 12:45:11 GMT

We are just in the middle of upgrading to 11.8.2 and also are getting reports from some frustrated uses. They do not like having the main window taking up space in their task bar. Have seen the behavior on both Windows 7 x64 and Windows 10 X64.

I would suggest opening a TAC

Manish Gogna — Wed, 03 May 2017 12:48:48 GMT

I would suggest opening a TAC SR so that this can be fixed or a bug filed if required.

Manish

I have logged a ticket with

kimberlyhacker — Wed, 03 May 2017 12:59:44 GMT

I have logged a ticket with our Support Vendor in hopes that it can get escalated to Cisco and a fix put in place in the near future.

We just started using jabber

m.regenhardt — Mon, 29 May 2017 10:26:02 GMT

We just started using jabber a few months ago. It's really annoying not being able to get rid of that window. It pops up every time there is another message.

This issue occurs across our

Jacob K — Wed, 21 Jun 2017 20:36:36 GMT

This issue occurs across our environment as well. Tests on several PCs with different users indicate that the issue occurs with 11.8.0, 11.8.3 and 11.8.4 but it doesn't occur with 11.7.1 on the same PC with the same user etc.

PCs tested are Win 7 x86, x64 and Win 10 x64 1703

Kimberly,

jacobwilson — Tue, 11 Jul 2017 13:13:50 GMT

Kimberly,

Do you have a bug number for this issue? We are facing the same issue.

I do not have a Bug number -

kimberlyhacker — Tue, 11 Jul 2017 13:50:53 GMT

I do not have a Bug number - they just told me it would be logged as a bug to be worked.

It is not resolved in the newest version of Jabber 11.8.4 so not sure when they will address this bug.

Thanks,

Kim

Same issue here. Highly

alexandre.zuttre — Wed, 12 Jul 2017 14:54:08 GMT

Same issue here. Highly irritating.

My feeling is that this is

Philippe Planques — Wed, 26 Jul 2017 16:31:36 GMT

My feeling is that this is due to the new panel in the main window, on the left margin, with the icons "Contacts", "Chats", "Recents", "Voice Messages", and "Meetings".

Each time that I receive a new chat update, there is a red bubble that shows the number of unread updates, which cover the "Chats" icon.

Could this icon change spring the main window up to notify that it has changed?

Regards,

Philippe

We just deployed 11.8.4

narinderrai — Sat, 29 Jul 2017 14:02:09 GMT

We just deployed 11.8.4 through group policy and everyone in our organization facing the same issue

Manish, when can we get an update on this???

Re: Hi Kimberly,

bknackstedt — Fri, 08 Sep 2017 20:24:45 GMT

We have the same issue as well. Any update?

Re: Jabber main window opens with each new chat message - how do I stop it?

tropikalstorm — Mon, 18 Sep 2017 15:54:55 GMT

I'm also experiencing this issue with 11.8.2 and 11.8.4.

Is there any updates to this issue and a ticket# for this bug?