topic I logged this with TAC in Collaboration Applications

Active CTI deskphone Jabber users??

drbabbers — Mon, 18 Mar 2019 01:47:52 GMT

All,

Is it possible to obtain how many users are logged in using Jabber?

This deployment is not IM&P enabled
This are CTI/deskphone enabled users

Thanks

Hi,

Manish Gogna — Fri, 07 Apr 2017 10:02:15 GMT

Hi,

The Real Time Monitoring Tool can provide you the following info:

IM and Presence and Cisco Jabber summary monitoring

The Real-Time Monitoring Tool provides a set of important performance counters that assist you in monitoring the overall performance of the IM and Presence service and Cisco Jabber. The IM and Presence and Cisco Jabbersummaries in RTMT allow you to monitor important common information in a single monitoring pane.

To display information on important performance counters that reflect the overall performance of IM and Presence andCisco Jabber, select IM and Presence > IM and Presence Summary or IM and Presence > Cisco Jabber Summary.

Under IM and Presence Summary, review the following information:

PE Active JSM Sessions
XCP JSM IM Sessions
Total IMs Handled
Current XMPP Clients Connected
Total Ad hoc Chat Rooms
Total Persistant Chat Rooms

Under Cisco Jabber Summary, review the following information:

Client Soap interface
SIP Client Registered Users
SIP Client Registered User Failures
SIP Client IM Messages

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/9_0/rtmt/CUCM_BK_CA3A517A_00_cisco-unified-rtmt-administration-90/CUCM_BK_CA3A517A_00_cisco-unified-real-time-monitoring-tool_chapter_01001.html#CUP0_RF_C4E94E1A_00

HTH

Manish

I logged this with TAC

drbabbers — Mon, 10 Apr 2017 16:20:45 GMT

I logged this with TAC eventually and their official response was that there is not a way of doing this when in Deskphone CTI mode. Only for Softphone mode or XMPP client.

Re: Active CTI deskphone Jabber users??

George Paxson — Sun, 18 Feb 2018 04:14:05 GMT

I had a similar question... I need a list of users that control their phones with the Jabber client.

risport70 provides cti devices including device, state, and user. You have to access risport70 with Python or PHP. I was hoping someone else would have posted the code. I put the following code together. I need a list of users that control their phones with CTI. You will have to manipulate the zeep response my_service dictionary to fit your needs.

#Python script to accumulate set of open CTI devices pulled from RISService70 when script is run several times a week. Script assumes there are Open CTI connections in PHONELIST
from requests import Session
from requests.auth import HTTPBasicAuth # or HTTPDigestAuth, or OAuth1, etc.
from zeep import Client
from zeep.transports import Transport

PHONELIST = 'SEPBADCEEF00D10,SEPBADCEEF00D11,SEPBADCEEF00D12,SEPBADCEEF00D13'
user_list = []

for item in open('userlist.txt', 'r'):
item.rstrip()
user_list.append(item.rstrip())

session = Session()
session.auth = HTTPBasicAuth('admin', 'password')
session.verify = False
client = Client('https://yourserver.yourdomain.com:8443/realtimeservice2/services/RISService70?wsdl',
transport=Transport(session=session))
client.set_ns_prefix('soap', 'http://schemas.cisco.com/ast/soap')

my_service = client.service.selectCtiItem('', {
'MaxReturnedItems':'1000',
'CtiMgrClass':'Line',
'Status':'Open',
'NodeName':'',
'SelectAppBy':'UserId',
'AppItems':{},
'DevNames':{
'item':{'DevName':PHONELIST},},
'DirNumbers':{},
})

my_list = []

cucm1 = my_service['SelectCtiItemResult']['CtiNodes']['item'][0]
cucm2 = my_service['SelectCtiItemResult']['CtiNodes']['item'][1]
cucm3 = my_service['SelectCtiItemResult']['CtiNodes']['item'][2]

for j in cucm1['CtiItems']['item']:
my_list.append(j['UserId'])
for j in cucm2['CtiItems']['item']:
my_list.append(j['UserId'])
for j in cucm3['CtiItems']['item']:
my_list.append(j['UserId'])

my_set = set(my_list + user_list)

outfile = open('userlist.txt', 'w')
for item in my_set:
item += '\n'
outfile.write(item)

outfile.close()