topic Have you adjusted your VM in Collaboration Applications

unable to login to voice mail via jabber.

iptsupport — Mon, 18 Mar 2019 01:47:26 GMT

hello,

I'm having trouble co connect to voice mail on jabber app.

the message that I'm getting is:

"Incorrect username or password Contact your administrator"

cucm version : 11.0.1.21900-11

cuc version :11.0.1.21900-11

cup version :11.0.1.10000-6

jabber version : Version 11.8.3 Build 51659

any idea?

Have you adjusted your VM

Jaime Valencia — Tue, 04 Apr 2017 16:11:11 GMT

Have you adjusted your VM settings as per the Jabber guide in order to use this feature?

Have you properly configured and associated your VM servers/mail stores in the service profile?

From where are you Syncing

adam.kimber — Tue, 11 Apr 2017 08:14:24 GMT

From where are you Syncing your users from exactly?

Sorry Jamie, Accidentally

j.sillers — Thu, 13 Apr 2017 06:25:05 GMT

Sorry Jamie, Accidentally clicked report when going for the reply button.

I have a customer with this issue as well. Except all users were fine using Jabber 10.5.2 on CUCM/CUC 8.6 Then we did an upgrade to 10.5 and a couple months later we found out lots of users were no longer logged into Vmail from Jabber. When they tried to connect they had to login and re-initiate vmail creds.

Was there a major bug with CUC 10.x that causes this? Customer is not using AD sync, they are using creds from CUCM.

I am also having this issue.

Emily Sharrard — Mon, 17 Apr 2017 15:18:34 GMT

I am also having this issue. I have gone through the deployment guide.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/10_5/CJAB_BK_D6497E98_00_deployment-installation-guide-ciscojabber/CJAB_BK_D6497E98_00_deployment-installation-guide-ciscojabber_chapter_0111.html#JABW_TK_C290FF8A_00\

We sync users from the Call Manager.

CUPS 10.5.2.21900-4

CUCM 10.5.2.12901-1