topic JABBER MRA | DNS FAILOVER TESTING in Collaboration Applications

JABBER MRA | DNS FAILOVER TESTING

Siva chinap — Mon, 18 Mar 2019 01:41:36 GMT

Dear Gents,

We are shutting down Primary DNS , When Secondary DNS server is active Jabber clients unable to login? What could be the issue?

Either the secondary DNS

Jonathan Schulenberg — Tue, 14 Feb 2017 12:49:51 GMT

Either the secondary DNS server's zone file/database doesn't have the required records or the client lacks the secondary DNS server in it's network configuration. When validating the DNS records, ensure both the SRV and A records they resolve to are working.

Jonathan,

Siva chinap — Tue, 14 Feb 2017 13:33:02 GMT

Jonathan,

Thanks for your response,

We entered the secondary DNS information on call manager and IM presnece Server. you mean to say in config file i need to add the records?

No. The user's PC/laptop

Jonathan Schulenberg — Tue, 14 Feb 2017 13:56:06 GMT

No. The user's PC/laptop/mobile device needs to know about the secondary DNS server. Try doing a forward and reverse lookup for all of the records on the secondary server. Either the client doesn't know about the second DNS server or a record is missing.

Do i need to enter manually

Siva chinap — Wed, 15 Feb 2017 07:25:49 GMT

Do i need to enter manually SRV for Secondary server?

I Verified the SRV record by

Siva chinap — Wed, 15 Feb 2017 10:27:00 GMT

I Verified the SRV record by DNS query , it resolving secondary. What is the next step of troubleshooting i can perform?