topic Re: Just wanted to add a "me too" in Collaboration Applications

Jabber not generating sound for notifications

khchow — Tue, 26 Mar 2019 03:56:53 GMT

I am running Jabber (11.8.0) on a MAC (10.12.3) and I don't remember when Jabber stopped playing sounds when a chat comes in for example. It is completely quiet. Calls are ok, incoming calls are ringing fine and all my other apps like Outlook are generating sounds for their notifications. Any idea where to start?

Thanks.

Might want to reach our

Jaime Valencia — Tue, 07 Feb 2017 04:39:07 GMT

Might want to reach our internal IT for assistance.

Thank you, Jaime. Might do

khchow — Tue, 07 Feb 2017 05:24:03 GMT

Thank you, Jaime. Might do that as a last resort.

don't suppose you ever found

quaintance — Wed, 07 Jun 2017 14:29:30 GMT

don't suppose you ever found resolution for this? I also have the problem along with some coworkers, internal tech support hasn't solved it

I'm also having this issue.

Mary Specht — Mon, 26 Jun 2017 21:06:47 GMT

I'm also having this issue. Thanks for noting that internal support hasn't solved it. At least that saves me a phone call. Anyone know if a fix is on the way?

After a few updates, I got

khchow — Wed, 28 Jun 2017 15:17:34 GMT

After a few updates, I got sound again.

I hope that happens for me. I

Mary Specht — Wed, 28 Jun 2017 22:49:50 GMT

I hope that happens for me. I'm using the latest—11.8.0 (249632)—and it's still a problem.

Mary, I am using 11.9.0

khchow — Thu, 29 Jun 2017 00:10:51 GMT

Mary, I am using 11.9.0 (253531) on Mac OS-X. Just FYI.

That's interesting. When I

Mary Specht — Thu, 29 Jun 2017 01:26:03 GMT

That's interesting. When I open "Check for Updates..." it says I'm using the latest version available, so there's no option to update.

Is 11.9.0 a beta? Did you do anything special to get access to it?

Are you on ACE?

khchow — Thu, 29 Jun 2017 12:33:33 GMT

Are you on ACE?

I'm not sure, actually. How

Mary Specht — Sat, 01 Jul 2017 00:37:53 GMT

I'm not sure, actually. How might I check?

Just wanted to add a "me too"

Gary Parker — Fri, 07 Jul 2017 10:06:56 GMT

Just wanted to add a "me too". I've got a user with an iMac running OS X10.12.5 and Jabber for Mac 11.8.1 and a Sennheiser C60 headset. Setting audio volume and changing ringtones provides audio output, Jabber is set to use all devices for alerts, but incoming calls produce no audible alert.

Re: Just wanted to add a "me too"

todd.ness@veritas.com — Tue, 29 Aug 2017 19:28:59 GMT

is there any solution for getting sound to work on 10.12.6 and 11.9 jabber? makes it pretty tough to use as a communication tool when you don't know somebody is communicating with you.

Re: Jabber not generating sound for notifications

gdohmeier — Thu, 07 Sep 2017 14:06:46 GMT

macbook pro , os 10.12.6, jabber 11.9.0 (254533) - no sound in chat... any solutions yet?

Re: Jabber not generating sound for notifications

cbronk127 — Mon, 21 Oct 2024 18:08:17 GMT

Ran into this problem with an end-user to fix it I went into Settings > Self Care Portal > Open Self Care > IM & Availability. There is a Do Not Disturb section make sure Turn on is not checked.

Your admin can also check in call manager to make sure you aren't on DND.