topic This lead to finding the in Collaboration Applications

Jabber - Single user cannot share screen

TomServo6 — Mon, 18 Mar 2019 01:37:01 GMT

We have a single user who is unable to share her screen. She gets the attached error. Trying to find what I can troubleshoot locally on the PC or on the CUPS side to figure out this problem.

Jabber:10.6.1 Build 55781

CUPS:10.5.2.22900-2

Thanks.

Hi,

Adarsh Chauhan — Wed, 11 Jan 2017 20:41:01 GMT

Hi,

you can start the troubleshooting by collecting jabber logs.

1) Jabber Problem Report

Please rate and mark if helpful

Regards,

Adarsh Chauhan

Thank you, I will get the

TomServo6 — Thu, 12 Jan 2017 20:41:23 GMT

Thank you, I will get the problem report and see what that turns up.

This lead to finding the

TomServo6 — Fri, 20 Jan 2017 23:52:54 GMT

This lead to finding the issue (local desktop issue).

Thank you.