topic is the option greyed out? in Collaboration Applications

jabber for Windows 7 cannot make a call from PC

adisak.lakawin — Mon, 18 Mar 2019 01:36:38 GMT

We have installed Cisco IM & P ver 10.5

and jabber on windows ver 10.6.0

for jabber on PC, i can register with IM & P can control Ipphone

but cannot make a call from PC

i check log from jabber on windows that CTI not register

on CUCM CTI still not register, services are activated all

please help

and suggest solution

Thank you very much

Dennis Mink — Sun, 08 Jan 2017 21:49:15 GMT

you want to use Jabber as a "softphone" or do you want to control a physical desk phone from Jabber?

for a softphone you need a CSF device, and it from Jabber (bottom::use computer for calls).

remember to associate the csf with the user as well, and associate the extension with the user.

adisak.lakawin — Mon, 09 Jan 2017 01:48:24 GMT

Dear Dennis Mink

i want to use Jabber as a Soft phone, i already to config CSF on cucm and associate with user

but when choose to use computer call, it cannot make a call

Dennis Mink — Mon, 09 Jan 2017 02:57:30 GMT

is the option greyed out?

did you associate the CSF device with the user?

adisak.lakawin — Mon, 09 Jan 2017 05:08:44 GMT

yes CSF already associate with user

Dennis Mink — Mon, 09 Jan 2017 05:24:44 GMT

is the option greyed out?

if its not, and you select "use computer for calls".

does the CSF device register at all?

adisak.lakawin — Tue, 10 Jan 2017 05:21:27 GMT

thank you Dennis

i found that connot reslove DNS, problem from my DNS server

now CSF device is register with CUCM