topic Ya, seems to be some Window in Collaboration Applications

Jabber Window: Cannot view sent screen capture in chat history

subash cobi — Mon, 18 Mar 2019 01:35:23 GMT

We seem to have some an issue with Jabber Window Chat history, the user which sends a screen capture thru Jabber, is unable to view the sent screen capture in their chat history. As per image below.

Screen capture sent does reach to intended receipt and receipt able to view it.

It is just the send can't view the sent screen capture in their chat history.

Anyone faced this issue before.

Hi Subash,

Manish Gogna — Wed, 04 Jan 2017 10:16:06 GMT

Hi Subash,

The issue appears to be most likely permissions related, try using a new Microsoft profile on the PC for the affected user or compare with a working one and see if it helps.

HTH

Manish

Ya, seems to be some Window

subash cobi — Wed, 04 Jan 2017 11:07:31 GMT

Ya, seems to be some Window permission issue for that user's PC.

Found out that user's PC didn't have the folder "C:\Users\<username>\Documents\MyJabberFiles" where all the Jabber sent and receive files are stored.

Once that particular user logged into another PC, then we don't see this issue.

Thanks for updating the post

Manish Gogna — Wed, 04 Jan 2017 11:10:27 GMT

Thanks for updating the post with the resolution.

Manish

Re: Ya, seems to be some Window

Joao Mafra — Wed, 03 Oct 2018 14:39:37 GMT

similar issue here: user could not receive screen captures
reason: chat auto-save folder had been changed to another folder where there was no MyJabberFiles folder present
solved by pointing the chat auto-save folder back to original <user>\Documents

your post helped, thanks