topic UDS does not support pictures in Collaboration Applications

Cisco Jabber 11.8 Issues

Jessica Cochran — Mon, 18 Mar 2019 01:33:30 GMT

I just upgraded from Jabber 11.7 for Windows to 11.8 for Windows. I didn't do a new install I installed over my previous install. All of my Contact Images are gone and my user list is showing email addresses instead of names.

I tried a Reset of Jabber. Any other ideas?

Thank you

Where did you have the

Jaime Valencia — Fri, 09 Dec 2016 18:02:10 GMT

Where did you have the directory integration configured?

I believe it pointed back to

Jessica Cochran — Fri, 09 Dec 2016 18:14:55 GMT

I believe it pointed back to our Domain Controllers.... None of that changed and others that are using the new version are not seeing the same issues. Its' odd

OK, so you have no

Jaime Valencia — Fri, 09 Dec 2016 18:26:22 GMT

OK, so you have no configuration, you're using the SRVs?

We use a Service Profile....

Jessica Cochran — Fri, 09 Dec 2016 18:32:00 GMT

We use a Service Profile....

What do you see under

Jaime Valencia — Fri, 09 Dec 2016 22:22:14 GMT

What do you see under connection status?

I have seen this kind of

Matthias Dohm — Fri, 09 Dec 2016 23:31:13 GMT

I have seen this kind of beahviour, when Jabber is unable to access the TFTP server Port 6970 and cannot download the jabber-config.xml

Can you upload a problem report?

This is very odd! I

Jessica Cochran — Mon, 12 Dec 2016 14:17:46 GMT

This is very odd! I uninstalled 11.8 and reinstalled 11.8 and everything connects without an issue. But if we use 11.8 it fails to connect to LDAP.

Everything else connects without an issue.

Hi Jaime,We encountered

wouter.hammer — Mon, 12 Dec 2016 14:21:05 GMT

Hi Jaime,

We encountered exactly the same problem with 2 of our clients who are testing the 11.8 Jabber client.

The connection status for LDAP shows:

Status: Last Connection not Succesful

Reason: Conneciton Error

Address: Server FQDN

Protocol: LDAP
Error: Invalid Credentials

Directory UC Service:

Product Type: Enhanced Directory

Secure(SSL) connection to global catalog on port 3269

And Service profile is configured as:

Use logged on user credential is checked

Username/passwords are filled with a service user.

Search base is filled as well..

In Jabber 11.7 everything was working correctly. When we switch to UDS is working as well.

Do you know what is going wrong?

Thank you in advance!

How did you switch it to use

Jessica Cochran — Mon, 12 Dec 2016 14:50:45 GMT

How did you switch it to use UDS?

In the used service profile,

wouter.hammer — Mon, 12 Dec 2016 14:58:48 GMT

In the used service profile, check the checkbox: "use UDS for contact resolution." and set the primary, secondary and tertiary directory UC Service to <None>

Even though that same Service

Jessica Cochran — Mon, 12 Dec 2016 15:01:02 GMT

Even though that same Service Profile works fine with 11.7?

Yes, it seems we have exactly

wouter.hammer — Mon, 12 Dec 2016 15:03:40 GMT

Yes, it seems we have exactly the same issue..

Ok

Jessica Cochran — Mon, 12 Dec 2016 18:36:09 GMT

This helped a little bit but I still have no images for people it does show their names again and not just their email address, but no images show for them like it does in the 11.7 version of Jabber.

UDS does not support pictures

wouter.hammer — Mon, 12 Dec 2016 18:44:20 GMT

UDS does not support pictures out of the box. This is a workaround we used and is temporary. I still need to investigate what is causing the directory integration issues. When we resolved it I will let you know.

Ok good to know

Jessica Cochran — Mon, 12 Dec 2016 19:51:03 GMT

Ok good to know

Thanks very much for the help!!! Ill keep an eye on this thread for assistance.

I have the exact same issue.

tporto@commercehub.com — Thu, 15 Dec 2016 15:46:27 GMT

I have the exact same issue. The only way contacts will resolve is if I hover over the contact or right click and choose "View Profile".

I tried no directory config at all and let the client find the directory servers on their own as well as defined my domain controllers in the Service Profile and jabber-config.xml file. Nothing works!

I'm on Windows 10 in a 2008R2 domain connecting to CUCM version 11.5.1.11900-26.

Jabber Client 11.8 annoying

shamkumar — Thu, 15 Dec 2016 18:54:39 GMT

Jabber Client 11.8 annoying issue is every time i get a chat message or call Jabber Client pop ups when its suppose to be hidden in task bar.

Is any one facing same issue and any workaround or fix for this please.

Good morning,

Daniel de Varona — Mon, 19 Dec 2016 13:42:59 GMT

Good morning,

After discussing this same issue with TAC, I had to create a new UC Service for my Jabber 11.8 clients. I created the UC Service Type of Directory, and the Product Type of Enhanced Directory. Basically a copy of the current directory entries, but with the product type and name changed.

I then created a new Service Profile that reflected the new UC Service under the Directory Profile.

In the End User Configuration, I ensured that the UC Service Profile selected for 11.8 clients was the Enhanced Directory Service Profile.

After these changes, the 11.8 Jabber Client worked properly.

Hi @Daniel de Varona

Jessica Cochran — Tue, 20 Dec 2016 18:03:52 GMT

Hi ddevarona

Do pictures appear as well when you use your above method? Also what ports did you use for the new UC Service? Because when I created a test one it doesn't show up as available under IM And Presence Profile

Thank you