topic Hi Ramiz, in Collaboration Applications

Conference unavailable

ramiz.shaikh1 — Mon, 18 Mar 2019 01:32:11 GMT

Not able to take external number into the conference.

-Error message "conference unavailable "

-issue is faced by single phone

-phone model 6921

Adarsh Chauhan — Sun, 04 Dec 2016 13:53:39 GMT

Hi,

I would suggest you to check the MRGL applied on the phone configuration page.

Check if any of the MRG in that particular MRGL has a conference bridge listed under it.

One other troubleshooting step which you can try is switching the device pool and the MRGL of a working phone to this phone and see if it works.

Please rate and mark correct if helpful

Regards,

Adarsh Chauhan

ramiz.shaikh1 — Mon, 05 Dec 2016 03:06:58 GMT

mrgl of all phones is same still issue persists. And if it was a mrgl issue then internal conference would work? (In my case it is working)

its little strange that i can take two external numbers into the conference but not one external and one internal

my ext. + internal ext 1 + internal ext 2 = working

my ext + mobile 1 + mobile 2 = working

my ext + internal ext 1 + mobile phone = not working

Adarsh Chauhan — Mon, 05 Dec 2016 04:15:17 GMT

Hi Ramiz,

Would it be possible for you to attach a set of traces for the last 2 scenario.

1) my ext + mobile 1 + mobile 2 = working

2) my ext + internal ext 1 + mobile phone = not working

I can have a quick look at it.

Please do give me the following details.

calling number, called number conferenced number and the timestamp for the two calls.

Regards,

Adarsh Chauhan

ramiz.shaikh1 — Mon, 05 Dec 2016 05:29:45 GMT

Which traces you require? Debugs from the local gw?

Adarsh Chauhan — Mon, 05 Dec 2016 07:04:07 GMT

Call manager service traces through RTMT.