Jabber Client 11.7 has a Video issue with Citrix

ttong2004 — Mon, 18 Mar 2019 01:23:26 GMT

There is an issue when you go into the video settings on the client (via citrix) and it will just crash the client. Only happens on client 11.7.0. We know there is no video within Citrix (not yet anyway) but it's not stopping the users from going into it.

Hi,

Aseem Anand — Mon, 26 Sep 2016 06:00:45 GMT

Hi,

If video is causing the client to crash for Citrix users then you can disable Video calling on the client services framework device created on CUCM.

You can browse to:

CUCM >>> Device >>> Phone >>> Search for client services framework device for the user >>> Look under product specific configuration layout

Alternatively you can create a new device pool/region/location for the citric users, disable video bandwidth under region settings and specify the new device pool on the citrix users.

Aseem

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topic Hi, in Collaboration Applications

Jabber Client 11.7 has a Video issue with Citrix

Hi,