topic I don't think there's any way in Collaboration Applications

Restore Jabber Chat History after reset

itdepartment.biz — Mon, 18 Mar 2019 01:22:33 GMT

Hello,

I made a reset of Jabber because of a presence issue by not getting synchronized with Outlook.

It didn't work but I lost the chat history. I can see the .html logs in c:\users\%user%\Documents\MyJabberChats\email-of-user\year-month-day\.....html file

But how can I added them again in Jabber Chat Window?

Many thanks for your proposals!

I don't think there's any way

Jaime Valencia — Tue, 20 Sep 2016 16:27:36 GMT

I don't think there's any way in which you can do that, the chat history is really a .db file stored in the appdata folder, they're not .html files, those just might be the ones you manually saved (but those are not used by Jabber)

When you do the reset, you remove all of the data that was stored in cache.

This even if I used

eslam rizk — Tue, 11 Oct 2016 08:10:06 GMT

This even if I used Postgresql Database to store chat history !!!
I am Using Postgresql and its working fine now ( Save Copy from chat to DB )
Question here , there is any available option to can retrieve this chat history to jabber clients after reset ?

BR

The chat history you see is

Jaime Valencia — Tue, 11 Oct 2016 15:52:05 GMT

The chat history you see is stored locally in your machine in a DB, you can only retrieve messages from the external DB for persistent chat rooms.

This mean there is no way to

eslam rizk — Sun, 16 Oct 2016 07:44:43 GMT

This mean there is no way to make users able to retrieve User History from My Postgresql DB Machine and its function only to store copy from all users chat history , is this right ??

also other question
there is any way for me as admin to can run query to extract any user chat history from Postgresql DB machine to can create .db file like one stored on user PC after resetting Jabber Client to can restore Chat History Manually

Correct, the local chat

Jaime Valencia — Mon, 17 Oct 2016 06:07:36 GMT

Correct, the local chat history will not sync from the external DB, and there is no documented procedure for your second question, so the answe is, no.

Easy enough...

.S Ravens — Thu, 19 Jan 2017 15:10:33 GMT

Easy enough...

exit Jabber
Navigate to C:\users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History and find your database file [user@company.com.db]
Right click on file and select "Restore previous versions"
restore the most recent database file available back to the above directory
restart Jabber
enjoy

That's really about it on this one. `\_o_/'

Excellent. I was able to

Ayodeji Okanlawon — Tue, 23 May 2017 12:20:23 GMT

Excellent. I was able to restore chat messages up to the point that the .db file was saved. Thanks

Re: Easy enough...

muddukrishna82@gmail.com — Fri, 03 Nov 2017 05:25:50 GMT

Really straight solution to fix the issue.

Re: Easy enough...

HOLGER HAHN — Fri, 29 May 2020 06:22:54 GMT

When I select "Restore previous versions" ther is no previous version...

Before I reset Jabber I've saved the History folder.

Re: Easy enough...

fasha — Mon, 22 Sep 2025 10:18:48 GMT

Hi,

Have anyone noticed a change in behaviour of Jabber chat history restore after upgrade of CUCM and IMP to version 15 SU3.

The above procedure doesn't seem to work.

With Kind Regards

Re: Easy enough...

Roger Kallberg — Mon, 22 Sep 2025 18:12:28 GMT

AFAIK this hasn’t worked for many years. It’s not related to the underlying system version used. It’s the version of Jabber where this doesn’t work anymore as the data is encrypted.