topic DNA Image distribution 'stuck' but completed in Cisco Catalyst Center

DNA Image distribution 'stuck' but completed

andrew.butterworth — Thu, 11 Apr 2024 10:08:06 GMT

DNA 2.3.5.5. Software image distribution job created to upgrade some C9300 switches to 17.9.5. This has run and the C9300 switches have been upgraded, however the task in 'Activities/Tasks' shows 'In Progress'.

If I click the task it shows it has been successful for each switch, however the status shows 'In Progress'. If I go to 'Inventory, Software Image, Image Update Status', it shows the last four tasks as successful and Zero in progress:

There isn't a button to delete the task or stop it.

I think this is preventing other tasks from running, as I've just tried to create a backup and nothing has appeared.

Re: DNA Image distribution 'stuck' but completed

Torbjørn — Thu, 11 Apr 2024 12:39:16 GMT

I had a similar issue after upgrading to 2.3.5.4 where tasks wouldn't be marked "completed". It was a database issue that required TAC to apply a fix. For some reason I am having a hard time finding my case id so that I can reference the bug id - but it sounds _sort of_ similar.

Re: DNA Image distribution 'stuck' but completed

andrew.butterworth — Thu, 11 Apr 2024 12:46:52 GMT

Since we've upgraded to 2.3.5.5 we now have the restricted CLI, so TAC will be essential. Unfortunately, the lab DNAC is in support limbo currently....

Re: DNA Image distribution 'stuck' but completed

Sylvain_Che — Thu, 11 Apr 2024 15:11:54 GMT

I spotted this bug-id: CSCwi38620 - Cisco DNA Center 2.3.5.4 SWIM Task Showing InProgress in the 2.3.7.5 release notes. It looks to be matching your issue description.

Apparently also fixed in 2.3.5.6 as well.

Sylvain.

Re: DNA Image distribution 'stuck' but completed

andrew.butterworth — Thu, 11 Apr 2024 15:42:40 GMT

We're on 2.3.5.5, so it might be we just wait for the next release to pop up on DNAC.

Re: DNA Image distribution 'stuck' but completed

Tomas de Leon — Thu, 11 Apr 2024 16:16:25 GMT

Andrew,
You have a couple of options, but both would require a Cisco TAC Case.

- A Cisco TAC engineer can login to you cluster and run some CLI commands and clean up the SWIM Tasks stuck in progress.
- A Cisco TAC engineer perform option #1 and then also, you can request to upgrade to latest release that just FCSd 2.3.7.5 which also has the fix.

Re: DNA Image distribution 'stuck' but completed

andrew.butterworth — Thu, 11 Apr 2024 17:44:39 GMT

And a third option where we don't have support currently....