topic Re: VPP sync not working in Endpoint Security

VPP sync not working

LeRainieur — Tue, 06 Feb 2018 16:12:10 GMT

Hi all,

I am trying to setup an automated installation for our 30 iPads.

My current problem is that when I wipe and reinstall a device, I have to enter an Apple ID to install the Meraki SM app.

From this post (https://community.meraki.com/t5/Mobility-Management/Sign-in-to-iTunes-to-allow-quot-ios-meraki-com-quot/m-p/7196/thread-id/786) I understand that I have to "buy" the app in the VPP and use device based licensing.

My problem: I have bought 100 licenses for the Meraki app (they appear in the overview) but they don't appear in Meraki's VPP page. I have clicked "Force sync" at least 10 times with no effect. There is only one app visible that was bought 2 years ago.

What am I doing wrong?

Thanks in advance.

Re: VPP sync not working

jared_f — Tue, 06 Feb 2018 16:18:12 GMT

Have you verified that the VPP token is set up properly - I recommend redoing the process to confirm? Once the device is added in VPP go to Apps and add it as a managed app and check the option to install with VPP codes.

Re: VPP sync not working

LeRainieur — Tue, 06 Feb 2018 16:46:47 GMT

Thank you for your answer.

As far as I can tell the token is correct. I downloaded the file from VPP and uploaded it at "Organisation > MDM > Apple VPP Managed Distribution" - is there any more to do? How can I check if it is correct?

Re: VPP sync not working

BlakeRichardson — Tue, 06 Feb 2018 20:41:42 GMT

Are you getting an error message when the sync fails?

Re: VPP sync not working

BlakeRichardson — Tue, 06 Feb 2018 20:47:54 GMT

Actually if its a licensing issue are you app's setup like the below screenshot and have you set your devices to be supervised?

Re: VPP sync not working

LeRainieur — Wed, 07 Feb 2018 06:31:59 GMT

No, it just displays this:

Re: VPP sync not working

LeRainieur — Wed, 07 Feb 2018 06:37:49 GMT

It looks like this:

The problem seems to be that I don't have any licenses in Meraki. In VPP, however, I have 100 of them:

The problem is that I can't get them from VPP to Meraki.

Re: VPP sync not working

jared_f — Wed, 07 Feb 2018 15:44:28 GMT

Clear your current VPP token and complete the following steps:

https://documentation.meraki.com/SM/Apps_and_Software/Using_Apple’s_Volume_Purchase_Program_(VPP)_with_Systems_Manager

After competing the above, force sync again. I haven’t had any issues with VPP so it has to be an issue with your setup.

Re: VPP sync not working

LeRainieur — Thu, 08 Feb 2018 13:32:18 GMT

Well, I did that at least 5 times. I can't clear my token, I just can replace it with a new one. I even deleted the VPP account and entered it again to no effect.

Just to make it clear: The e-mail provided is supposed to be the one used for my VPP Apple ID, right?

I know that it has to be an issue with my setup, but what else can I try?

Re: VPP sync not working

jared_f — Thu, 08 Feb 2018 16:28:52 GMT

Yes, the email needs to match your VPP.

Re: VPP sync not working

LeRainieur — Mon, 12 Feb 2018 12:07:20 GMT

Alright, I found the solution (with a lot of help by a guy from a different MDM software company):
My problem was that the token was used by more than one MDM server, so it could not be used. I removed the token from every other MDM and it works now. A little error message would have been nice, though.

Re: VPP sync not working

BlakeRichardson — Mon, 12 Feb 2018 19:00:45 GMT

Glad you got it worked out and thanks for sharing the solution, hopefully that will help someone else in the future.

As for no error message thats odd but that could be Appe's fault by not generating a response that Meraki is able to pickup.

Re: VPP sync not working

jared_f — Tue, 13 Feb 2018 00:37:47 GMT

I would have never thought of that. Thanks for sharing! Hopefully, Meraki can implement a warning to prevent this from happening.

Re: VPP sync not working

LeRainieur — Wed, 14 Feb 2018 18:21:53 GMT

I don't think it is Apple's fault because Zuludesk a) can detect that the token is used by a different MDM and b) has a button to take ownership of a token. So there must be a response that Meraki should handle properly.

I forwarded this information to the Meraki helpdesk guy who handled my problem, maybe future versions will have such a feature.

Re: VPP sync not working

PeterJames1 — Mon, 30 Jul 2018 12:14:45 GMT

@LeRainieur

Thank you for coming back and posting the answer!

I am also aware that some other providers do detect this - Definitely one to remember.

Thank you,
Peter James