topic Re: Allowing iOS devices to install apps from Apple Store in Endpoint Security

Allowing iOS devices to install apps from Apple Store

SapWho — Fri, 09 Dec 2022 16:50:35 GMT

My client wants to allow users on iPhones to install apps as they wish from the app store in addition to a set number of preinstalled apps. Currently all apps in the app store are unavailable with the "GET" button greyed out.

Devices are supervised and using Apple Managed IDs.

Preinstalled apps are using VPP device assignment and working fine

Restriction payload has the following enabled:

"Allow installing apps"

"Allow use of iTunes Store"

"Show or hide apps: Allow all apps"

What am I missing here?

Re: Allowing iOS devices to install apps from Apple Store

ekramer — Fri, 09 Dec 2022 17:20:22 GMT

Just curious, but what kind of Apple ID is the user signed in (to the App Store) with?

Personal
Managed
None

Re: Allowing iOS devices to install apps from Apple Store

SapWho — Fri, 09 Dec 2022 17:22:54 GMT

Managed

Re: Allowing iOS devices to install apps from Apple Store

ekramer — Fri, 09 Dec 2022 17:36:29 GMT

There's your answer, then. Managed Apple IDs are allowed to browse the App/iTunes/Books store, but not purchase (paid, or free). See [Managed Apple IDs for Apple Devices](https://support.apple.com/guide/deployment/managed-apple-ids-depcaa668a58/1/web/1.0) for more information.

Re: Allowing iOS devices to install apps from Apple Store

SapWho — Fri, 09 Dec 2022 17:41:41 GMT

Yep that's what I'm missing. Much appreciated.

Re: Allowing iOS devices to install apps from Apple Store

galvatorizz — Thu, 29 Feb 2024 17:22:54 GMT

Regarding your question, it sounds like you've got quite a comprehensive setup for your client's iOS devices. Kudos on that! I can imagine the frustration with the "GET" button being greyed out. Have you checked if the devices are running the latest iOS version? Sometimes, a simple update can do wonders.