topic Re: problems when installing missing applications on an android device SM meraki in Endpoint Security

problems when installing missing applications on an android device SM meraki

RomerUtrera — Mon, 16 Apr 2018 16:11:24 GMT

I am enrolling a device to the "system manager" everything is done well however when installing certain applications, the device does not install them and the play store of google says that device owner does not and does not allow me to install those applications, but other devices in the same system manager say device owner if and profile managed and not work perfectly could you help me?

Re: problems when installing missing applications on an android device SM meraki

NewkirkIT — Wed, 23 May 2018 11:50:58 GMT

We're having this same issue and we are actively working with support but not getting very far. Not sure how widespread it is or if its just a few customers. This is preventing us from deploying new apps and mobile devices, going on 4 weeks now. For us, ALL apps appear to be affected. Existing devices with existing deployed apps are working fine and updating fine, we just cannot push any newly requested apps to them.

We're also using owner mode with a Meraki managed Android for Work domain. When we log into the gmail account tied to this we can see the apps and they are approved. We have tried removing the apps from there and re-approving them from SM. They re-show up in the gmail account's list but still do not deploy to tablets/mobile devices.

We have also tried removing the tags for some time and re-adding them, this has also not worked.

SM shows that the app was successfully installed, but it wasn't. On the device end we see the following errors:

"There are no apps to install, since your administrator hasn't made any available to you yet."

"Your administrator has not given you access to this item."

Were you ever able to resolve this issue?

Re: problems when installing missing applications on an android device SM meraki

Cyrilm — Fri, 25 May 2018 14:36:07 GMT

hello

same issue for us

Android devices, in AFW mode

impossible to push apps on a lot of devices, apps are in scope, already approved... but still an error message on the device : "Your administrator has not given you access to this item."

Re: problems when installing missing applications on an android device SM meraki

Cyrilm — Mon, 28 May 2018 08:10:42 GMT

Is there any people from Meraki on this community ?

I have two case numbers about this issue, on two different system manager

really need to have information about that issue ..

Re: problems when installing missing applications on an android device SM meraki

kgrin — Tue, 29 May 2018 10:46:34 GMT

Hey!

So I believe I had the same issue with this.

How did you enroll your device? AFW?

I tried the first way (using afw#meraki) and I got the same issue.

When I reset and tried it the second way (tap 6 times, scan QR code) it all went through soothly for me.

This was on a Samsung A3, Android 7.

Might be something to go off?

Karl

Re: problems when installing missing applications on an android device SM meraki

Cyrilm — Tue, 29 May 2018 10:58:42 GMT

it seems there is an issue on the backend,

but my case is open since 18th may....

i enroll using AFW, not owner mode

Re: problems when installing missing applications on an android device SM meraki

NewkirkIT — Tue, 29 May 2018 11:15:02 GMT

We'll try the second way (tap 6 times, scan QR code) and see how it goes. This did not work for us last week or the week prior but maybe they have been working on it and recent changes have resolved that.

We did get some better news on Friday from our support rep, "There has been progress from our engineering team on this issue but we do not have an ETA on the resolution yet."

Our case is still active and we have requested daily updates, which we have been getting. They have not provided much beyond "Engineering is still working on it.". Per our support rep it is a larger issue going on and definitely with the back-end.

Once my techs have tried the QR code route we'll report back on if that worked for us or not.

Re: problems when installing missing applications on an android device SM meraki

Cyrilm — Tue, 29 May 2018 11:54:36 GMT

"tap 6 times + QR code" is it for owner mode ? or for AFW ?

mid- may, it was working fine on about 50% of devices, but since 1 week, almost 80% of devices can't install apps push by system manager

always the same message "your admin did not allow .... "

i have try on 2 different organisation , with 3 different devices brand (WIKO / Samsung / Huawei)

Re: problems when installing missing applications on an android device SM meraki

NewkirkIT — Tue, 29 May 2018 12:18:04 GMT

Tap 6 times, scan QR code also did not work for us, same errors in Google Play as the afw#meraki setup for v6.

However, re-approving each app in SM and then going to the app list and selecting Accounts -> Sync AfW apps did work and now apps are pushing to my stack of waiting tablets. We are no longer seeing the error in the Google Play store.

Something changed because as of Friday this did not work when we tried it multiple times with support.

Since there is very little info on this from Meraki, YMMV.

Hope it works for you.

Re: problems when installing missing applications on an android device SM meraki

Cyrilm — Wed, 30 May 2018 16:19:04 GMT

support is working on it, but not estimation time / date for resolution...

Re: problems when installing missing applications on an android device SM meraki

NewkirkIT — Thu, 31 May 2018 16:02:58 GMT

Same here. It was working yesterday and we were able to deploy some tablets and apps. Today it appears to be broken again.

Re: problems when installing missing applications on an android device SM meraki

senyahkram — Thu, 07 Jun 2018 12:58:53 GMT

Hi all, we are having issues deploying Android apps today. We have 15 'default' apps that are rolled out via an AFW managed profile. Some install and then some only sit within systems manager saying not installed. Is this the problem that has already been reported? We didn't have any this problem on Tuesday and set 2 phones up no problem. Today 6 phones won't pull down all the apps.

Re: problems when installing missing applications on an android device SM meraki

NewkirkIT — Thu, 07 Jun 2018 13:06:02 GMT

If you click Install from within the SM app it should bring you to the Google Play Store. From there, it will likely say: "Your administrator has not given you access to this item." If so, its the same issue.

They are definitely working on it as this issue has been very sporadic for us recently whereas before it was not working for a solid 4 weeks straight. When we get a window of it working we quickly deploy our mobile devices before that window closes and its no longer working again. The only way we find that window is by using a test tablet to constantly try deployments to see if its working again or not. Very frustrating.

If you haven't, create a support case to help provide a sense of urgency on this. Going on six weeks now for us, possibly longer. Not sure what the overall issue is as Meraki has been very tight lipped on specifics.

Re: problems when installing missing applications on an android device SM meraki

senyahkram — Thu, 07 Jun 2018 13:41:14 GMT

We have had that issue, but this time the apps just arent installing and you have to either try and push them back out by Systems Manager or from the MDM app on the device - but its not always the same apps that don't deploy. I have logged a support call, so will see what happens.

Re: problems when installing missing applications on an android device SM meraki

Cyrilm — Thu, 07 Jun 2018 14:01:21 GMT

we have a solution (short term)

if you affect a owner before you activating the AFW account (warning indicator to green indicator) you will be able to install apps without error message

Re: problems when installing missing applications on an android device SM meraki

PlateauRepas — Tue, 12 Jun 2018 09:53:16 GMT

Same problem here.

No way to push apps on a AFW device in Owner mode.

LinkedIn works but Outlook doesn't.

Same errors.

Re: problems when installing missing applications on an android device SM meraki

Matteo3 — Thu, 14 Jun 2018 14:19:41 GMT

Hi all,

Same issue on my company...

Some days it looks to work some other no.

I have a case open for a month.

Hope they will fix soon.

Re: problems when installing missing applications on an android device SM meraki

MatsLarson — Thu, 23 Aug 2018 18:30:48 GMT

I'm seeing this on my MDM test Org as well. 2 apps have been trying and failing to pull down for going on 2 weeks and the Play Store reports "Your administrator has not given you access to this item." Verified device is in-scope and app is approved in AFW.

Since it's been a few months since this started for you all, anyone had luck getting it resolved?

Re: problems when installing missing applications on an android device SM meraki

Cyrilm — Tue, 11 Sep 2018 13:01:38 GMT

hello

this issue is a joke.

I have the same issue with 4 customers since may and I can't have any information from meraki.

I have opened many cas but the support don't know anything about this.

I love meraki products but I have never been more upset about a technical issue. Very disappointed ...

any news for you guys ?

Re: problems when installing missing applications on an android device SM meraki

Cyrilm — Fri, 14 Sep 2018 10:37:02 GMT

Are there people from Meraki in this community ? I really need to have informations about this issue...

thanks