topic Re: iOS11.3 - Update not installing in Endpoint Security

iOS11.3 - Update not installing

wharrison1 — Wed, 18 Apr 2018 10:14:02 GMT

Hi all

I am having some odd behaviour from some of our iPads, all of which are on DEP and supervised.

We recently pushed iOS11.3 out to all our iPads, keen to get some of the new functionality. Many of them installed without any problems, but we are having a problem with a few where there is a red "1" in the Software Update section of Settings, but when you go in it says the iPad is up to date even though it is still on 11.2.6.

Has anyone else seen this? I have tried a hard reset on the device and resent the install command, but no joy.

Re: iOS11.3 - Update not installing

vassallon — Wed, 18 Apr 2018 18:11:51 GMT

@wharrison1 I have seen this happen on a few iPads here and the only solution I have found is to reset the network settings on the device.

From what I have seen something has gotten hung up with the update and the only way to trigger it is to reset network settings.

Re: iOS11.3 - Update not installing

wharrison1 — Wed, 18 Apr 2018 18:28:34 GMT

Can you expand a little on what you mean by “reset the network settings”? Do you mean the WiFi connection profile?

Re: iOS11.3 - Update not installing

vassallon — Wed, 18 Apr 2018 18:30:39 GMT

Here is the link from Apple on resetting network settings:

https://support.apple.com/en-us/HT204051

It's step 7 of the process but nonetheless quite handy to keep in the troubleshooting tool kit.

Re: iOS11.3 - Update not installing

wharrison1 — Thu, 19 Apr 2018 09:56:13 GMT

Thanks, Vassallon. That did the trick!