topic Re: Invalid Profile in Endpoint Security

Invalid Profile

louis2 — Mon, 13 Feb 2023 17:49:22 GMT

Hello Meraki Community,

We are unable to enroll devices via Apple Configurator since the weekend.

The device displays "Invalid Profile"

Error from console error: "MCProfileErrorDomain"

Anyone else experiencing issues with device enrollment via Apple Configurator to Meraki?

Troubleshooting:

- Re-added server URL to configurator

- Checked license limit

- Checked on multiple Macs/Multiple internet connections

- Checked with multiple devices (different serial numbers)

- Tried in another orginization, same error

- Devices (iPads/iPhones) are not part of DEP/ABM

Thanks

Re: Invalid Profile

BlakeRichardson — Mon, 13 Feb 2023 21:10:28 GMT

1. Has this worked in the past?

2. Are the devices setup as supervised devices?

Re: Invalid Profile

louis2 — Tue, 14 Feb 2023 03:22:51 GMT

1. Has this worked in the past? - Yes

2. Are the devices setup as supervised devices? - Yes, we 'prepare' them in order to enroll via Configurator

Update: the problem is now resolved. We have an open case with Meraki, suspect there may have been a 'global' issue. Will update once I receive feedback from support.

Re: Invalid Profile

louis2 — Wed, 15 Feb 2023 15:47:48 GMT

Update from SM support:

"As of last night, the investigation was completed and the root cause of the issue was identified. Over the last few days, a change was implemented by our developers to adjust the enrollment flow process. This adjustment was reverted yesterday and the last reported issue of the MDM enrollment was 7:27am EST. Hopefully, this helps, and if there are any questions please feel free to let me know."