New to Meraki and iOS. Can't add iphone.

ckl_88 — Thu, 13 Jul 2023 19:21:50 GMT

Hi.

I think I'm at the end of the rope on this one and I need help.

We're switching our current MDM solution to Meraki and in the process we're moving from Android to iOS devices. I have followed the Apple push certificate instructions under the Organization=>MDM section. tested the certificate and it is valid.

I would like to enroll the devices manually with supervision without Apple Automated Device Enrollment (ADE) using Apple Configurator. I followed the instructions here under the heading Manual Enrollment - Enrollment & Supervision without Apple Automated Device Enrollment (ADE):

https://documentation.meraki.com/SM/Device_Enrollment/Enrolling_and_Supervising_iOS_Devices_using_Apple_Configurator_2.5_or_Later

Everything is fine up to step 9... I don't get the page where it gives you a selection of Apply Configuration or Skip Configuration. I just get a page similar to that but it gives the company name. When I select Next, it just come back with "invalid profile".

I have checked these forums for similar issues and have confirmed the following:

1. We have valid and available licenses

2. The iPhones are new in the box and have never been setup.

3. In Apple Configurator, I have setup the organization and MDM server according to the instructions.

As a test, I decided to try the Meraki Dashboard => Systems Manager => Add Devices and use option A which is enrollment through web browser.

I factory reset the iPhone again and then went through the setup without Apple Configurator and without entering an Apple ID. Then I opened Safari to enroll the device. When I did that, the profile was downloaded to the iPhone. When I went into settings to install it, I get this message: Profile Installation Failed - A connection to the server could not be established.

A connection to what server? Meraki? Apple? I thought maybe that the wifi in our office had some restrictions so I setup a wifi hotspot on my personal phone, over cellular which has no restrictions, and it still failed to install.

I don't know what else to do. Am I missing some steps or missed a configuration in Meraki Dashboard?

Any help would be appreciated.

Re: New to Meraki and iOS. Can't add iphone.

ckl_88 — Fri, 14 Jul 2023 22:06:17 GMT

It appears that the administrator purchased the license, but did not apply the licenses to the network. After he did that, the iPhones were successfully enrolled.

Re: New to Meraki and iOS. Can't add iphone.

BlakeRichardson — Mon, 17 Jul 2023 20:35:52 GMT

Great, thanks for sharing the outcome.

topic Re: New to Meraki and iOS. Can't add iphone. in Endpoint Security

New to Meraki and iOS. Can't add iphone.

Re: New to Meraki and iOS. Can't add iphone.

Re: New to Meraki and iOS. Can't add iphone.