topic Re: Profile Installation Failed in Endpoint Security

Profile Installation Failed

JT51 — Tue, 01 Aug 2023 13:37:32 GMT

I have over 100 iPads that have been factory reset.

I looked around the community forums.

While searching the forum two threads popped up with the same error the solution seemed different.

When I attempt to re-enroll and install a profile with Meraki I receive this profile error:

Profile Installation Failed

A connection to the server could be established.

This might be an obvious fix but I was posting form others experience.

Re: Profile Installation Failed

aleabrahao — Tue, 01 Aug 2023 20:26:19 GMT

Have you made sure you have enough licenses?

Re: Profile Installation Failed

JT51 — Tue, 01 Aug 2023 20:29:25 GMT

Thanks for reply alemabrahao!

The license is set for around 500 devices.

The ADE token, the certificates with Apple are all updated.

So, I’m not sure why the iPad profiles are failing to install.

Re: Profile Installation Failed

aleabrahao — Tue, 01 Aug 2023 20:50:33 GMT

I suggest you open a support case.

Re: Profile Installation Failed

vassallon — Wed, 02 Aug 2023 14:53:58 GMT

Have you tried on and off network to see if it is possibly something within your network blocking the profile from downloading?

I know that sometimes content filters will break the process until you have everything allowed for Meraki.

Re: Profile Installation Failed

JT51 — Wed, 02 Aug 2023 15:36:35 GMT

Hey vassallon!

Thanks (again) for the replies.

It's strange, working with hundreds of iPads in one spot I haven't had this profile install issue.

I do work on a secure network so I simply walked around a router and the profile installed immediately.

I am still running into the Assigned and not Pushed issue liked I mentioned in the other thread.

But I do realize like you said in your reply I'm working with a combo of older iPads.

So, thanks again for your help.

😁

Re: Profile Installation Failed

vassallon — Wed, 02 Aug 2023 16:01:15 GMT

I just had an old iPad Air running iOS 9.2.1 pop online and it worked correctly.

Have you tried setting up one of these iPads you are having issues on a different network, like your phone hotspot, home internet or McD's wifi, just to see if it behaves differently.

Perhaps it is something being blocked in your network that is causing the issue.

Re: Profile Installation Failed

JT51 — Wed, 02 Aug 2023 16:05:00 GMT

Yeah, I thought about that but being on a secure college campus I'm not sure how that would work.

But, I could certainly look into that part more.

Thank SO much!

Re: Profile Installation Failed

vassallon — Wed, 02 Aug 2023 16:09:03 GMT

The nice part about Meraki MDM is that you can set up the device anywhere and as long as it has access to Meraki servers it will download the correct information.

It's one of the questions Meraki support always asks me when I call in. It helps them isolate if it is a Meraki issue or possibly a network issue.

Re: Profile Installation Failed

vassallon — Wed, 02 Aug 2023 16:14:50 GMT

Here is list from Meraki of what needs to be allowed for devices to work correctly in SM as well.

https://documentation.meraki.com/SM/Other_Topics/Systems_Manager_Firewall_Rules