https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426139#M11132 <P>I just received an update on this on 11/21/25. The issue has been resolved by the dev team! I tested it this morning and it works as expected!</P> Mon, 24 Nov 2025 12:59:12 GMT Slobs2 2025-11-24T12:59:12Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426116#M11109 <P>Hello! I see that SM supports the new iOS/iPadOS 17 feature "Return to Service", which allows you to wipe a device but send a WiFi profile to have it set itself up after the wipe. You can find this feature on the new SM interface when you check the box of a device and then under command, erase devices. I've tried it a few times but it only unenrolls the device and wont wipe it. I don't see any documentation on Meraki's site, only on Apple's site. I have a case in but has anyone else tried this feature?</P> Wed, 04 Oct 2023 01:17:23 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426116#M11109 Slobs2 2023-10-04T01:17:23Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426117#M11110 <P>Can you raise a case for this please? And Direct Message me the case number when done?</P> Wed, 04 Oct 2023 09:41:57 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426117#M11110 Arthur Dent 2023-10-04T09:41:57Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426118#M11111 <P>I have yet to try this but I will try and test this myself with a device today if I can. </P> Wed, 04 Oct 2023 19:59:25 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426118#M11111 BlakeRichardson 2023-10-04T19:59:25Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426119#M11112 <P>Tried this feature several times now, but it always just tells "Management profile removed" on the dashboard.</P><P>On the device itself seems like nothing has changed.</P><P>I can still find all apps and the management profile under the device settings.</P><P>I didn't file a case yet</P> Fri, 03 Nov 2023 12:10:41 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426119#M11112 beks88_ 2023-11-03T12:10:41Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426120#M11113 <P>Engineering are working on this. Stay tuned.</P> Fri, 03 Nov 2023 15:57:58 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426120#M11113 Arthur Dent 2023-11-03T15:57:58Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426121#M11114 <P>Hi, is there any update on this? We would like to use it too.</P> Tue, 12 Dec 2023 11:50:33 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426121#M11114 SimonCUK 2023-12-12T11:50:33Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426122#M11115 <P>Meraki have a case open with Apple on this currently, so no update as of yet. As soon as we have an update, we'll update this thread</P> Thu, 14 Dec 2023 08:33:32 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426122#M11115 Arthur Dent 2023-12-14T08:33:32Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426123#M11116 <P><A href="https://community.meraki.com/t5/user/viewprofilepage/user-id/25577">@Arthur Dent</A> <A href="https://community.meraki.com/t5/user/viewprofilepage/user-id/7962">@CSlob</A> <A href="https://community.meraki.com/t5/user/viewprofilepage/user-id/99349">@beks88_</A> Have you all received any updates with this? I attempted to use it and ran into the same issues. </P> Tue, 02 Apr 2024 13:52:47 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426123#M11116 GSMITH2 2024-04-02T13:52:47Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426124#M11117 <P>Meraki SM and Apple are still working together on this, but no ETA for resolution at this time.</P> Tue, 02 Apr 2024 15:16:40 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426124#M11117 Arthur Dent 2024-04-02T15:16:40Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426125#M11118 <P>Okay, thank you for the update. I was eager to try this in preparation for our summer iPad resets, so I wanted to check in and see if anyone had heard anything. </P> Tue, 02 Apr 2024 15:18:35 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426125#M11118 GSMITH2 2024-04-02T15:18:35Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426126#M11119 <P>Any word a fix? It would be really great for us school districts to have this option in the summer.</P><P>With the new 17.5 I noticed a new error when trying to do a "return to service" erase.</P><DIV><STRONG>Code:<SPAN> </SPAN></STRONG><SPAN>12008</SPAN></DIV><DIV><STRONG>Domain:<SPAN> </SPAN></STRONG><SPAN>MDMErrorDomain</SPAN></DIV><DIV><STRONG>Error:<SPAN> </SPAN></STRONG><SPAN>The MDM request is invalid.</SPAN></DIV> Tue, 14 May 2024 18:36:03 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426126#M11119 EncinitasMatt 2024-05-14T18:36:03Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426127#M11120 <P>No, I have not yet heard any communication around this. I have been patiently waiting. We have 1500 iPads to reset this summer and this would really make things go a lot faster if they had a solution or fixed whatever the issue is with the re turn to service option. </P> Wed, 15 May 2024 11:55:14 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426127#M11120 GSMITH2 2024-05-15T11:55:14Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426128#M11121 <H1 id="toc-hId-1845029116">Hello, has this issue been resolved?</H1> Wed, 18 Sep 2024 06:08:26 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426128#M11121 ytakamura 2024-09-18T06:08:26Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426129#M11122 <P>From what I can tell, it seems like a bug or maybe something missing in the Meraki end of things. Haven’t seen any official fix yet, but I’m following that Apple doc too.</P> Thu, 19 Sep 2024 16:29:25 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426129#M11122 Gelo1 2024-09-19T16:29:25Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426130#M11123 <P>I tried again and am still running into the same issue, I assume there is no fix yet.</P> Mon, 23 Sep 2024 16:13:06 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426130#M11123 GSMITH2 2024-09-23T16:13:06Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426131#M11124 <P>Happy 12+ month anniversary past the first post <SPAN class="lia-unicode-emoji" title=":party_popper:"><span class="lia-unicode-emoji" title=":party_popper:">🎉</span></SPAN></P> Wed, 23 Oct 2024 16:30:10 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426131#M11124 EncinitasMatt 2024-10-23T16:30:10Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426132#M11125 <P>I went to an Apple panel yesterday at the CITE conference where they demostrated Return to Service. It was a smooth demostration of a cool feature. Apple used Mosyle as their MDM. When I talked to a couple Apple people after the demostration and mentioned my MDM doesn't support this feature yet, they asked me what MDM I used. When I said Meraki, they made a face and suggested I "get a real MDM."</P> Wed, 20 Nov 2024 17:56:31 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426132#M11125 EncinitasMatt 2024-11-20T17:56:31Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426133#M11126 <P>Any further update?</P> Wed, 20 Nov 2024 18:11:04 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426133#M11126 GSMITH2 2024-11-20T18:11:04Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426134#M11127 <P>The amount of time this feature would save if it worked properly would be substantial.</P><P><SPAN>As of april 2024 "Meraki SM and Apple are still working together on this, but no ETA for resolution at this time."</SPAN></P> Wed, 20 Nov 2024 18:14:26 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426134#M11127 GSMITH2 2024-11-20T18:14:26Z https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426135#M11128 <P>Have you heard any update on this yet?</P> Mon, 17 Mar 2025 12:20:06 GMT https://community.cisco.com/t5/endpoint-security/ios-ipados-return-to-service/m-p/5426135#M11128 GSMITH2 2025-03-17T12:20:06Z