topic Re: Cisco A4E - Restore not seen in Endpoint Security

Cisco A4E - Restore not seen

tom.power1 — Fri, 21 Feb 2020 05:09:38 GMT

Hi,

On an endpoint, I click to restore the quarantined files. Afterwards I see the following message - Restore: Not Seen. The quarantined files are not restored.

What's the issue?

Thanks for your help.

Cheers.
Tom

Re: Cisco A4E - Restore not seen

Luis Velazquez — Mon, 24 Jun 2019 17:33:41 GMT

Hi Tom,

This error happen when the quarantine file on the endpoint (In the folder "C:\Program Files\Cisco\AMP\Quarantine") is no longer there.

This could happen if the quarantine files were deleted manually by stopping the service and deleting the files, or if the file was quarantined more than 30 days ago, as AMP will only maintaining quarantined files for as long as 30 days.

Greetings,

Luis

Re: Cisco A4E - Restore not seen

tom.power1 — Mon, 24 Jun 2019 17:53:51 GMT

Thanks Luis for the explanation.

That makes sense and it appears to be the case in this instance.
Have a great and thanks for the information.
Cheers.

Tom

Re: Cisco A4E - Restore not seen

benrahal — Mon, 08 Jul 2019 14:23:30 GMT

Hello , in This error see that the folder is empty (C:\Program Files\Cisco\AMP\Quarantine)