topic MDM - Single app mode dim screen in Endpoint Security

MDM - Single app mode dim screen

Wohoo — Thu, 08 Nov 2018 08:45:57 GMT

Hi all,

Is it possible to dim the screen of the iPad when the iPad is in single app mode?

It seems like the iPad becomes active again after I pushed the sleep button.

Can someone help me out?

Best regards

Re: MDM - Single app mode dim screen

MacuserJim — Thu, 08 Nov 2018 14:58:47 GMT

Screen brightness isn't something you can manage through an MDM and single app mode restricts the use of control center so you can't manually dim the display while in single app mode. You could set the brightness first, then put the device into single app mode.

Re: MDM - Single app mode dim screen

Wohoo — Thu, 08 Nov 2018 15:03:16 GMT

What about putting the device in sleep mode? It seems like I cannot but the device in sleep mode when single app mode is activated? Is there a work around available?

Re: MDM - Single app mode dim screen

MacuserJim — Thu, 08 Nov 2018 15:12:10 GMT

On a test iPad that I put into single app mode I am able to press the sleep/wake button and put it to sleep and then wake it up again. What iOS version are you running on it? Im running iOS 12, but I wonder if iOS 11 might handle that differently.

Re: MDM - Single app mode dim screen

Wohoo — Thu, 08 Nov 2018 16:41:02 GMT

Our device runs on iOs 12 too. But it seems like the device is being pushed out of sleeping mode after a while.

Re: MDM - Single app mode dim screen

BlakeRichardson — Thu, 08 Nov 2018 19:26:44 GMT

@Wohoo can you confirm if you are using single app mode or Kiosk?

Re: MDM - Single app mode dim screen

Wohoo — Sat, 10 Nov 2018 08:04:29 GMT

Hi @BlakeRichardson, I'm using single app mode.

In the device's page > MDM commands > Single App Mode > Lock Device

Re: MDM - Single app mode dim screen

Wohoo — Tue, 13 Nov 2018 09:59:46 GMT

Does anyone know if this is an iOS issue of a MDM issue?

Re: MDM - Single app mode dim screen

Wohoo — Tue, 27 Nov 2018 17:06:20 GMT

I still can't find a solution? Anyone please?

Re: MDM - Single app mode dim screen

PHant0m — Tue, 27 Nov 2018 18:57:16 GMT

tested with a random app on ios 12.1 and the sleep button turns off display without a problem.

still didn't wake itself up..

what app are you locking it into

Re: MDM - Single app mode dim screen

Wohoo — Wed, 28 Nov 2018 08:37:36 GMT

Offline Kiosk. Did you leave the app on sleep mode for the whole night or just a couple of minutes?

Because at our end it wakes up after a couple of hours

Re: MDM - Single app mode dim screen

PHant0m — Wed, 28 Nov 2018 12:54:00 GMT

oh well just for a couple of minutes.

if it's going to last a couple of hours you should use Kiosk mode ( using a profile )

Re: MDM - Single app mode dim screen

Wohoo — Wed, 28 Nov 2018 13:25:26 GMT

I'll give it a try. Thanks for your help

Re: MDM - Single app mode dim screen

Wohoo — Thu, 29 Nov 2018 07:32:17 GMT

Nothing changed. The issue remains..

Re: MDM - Single app mode dim screen

PHant0m — Thu, 29 Nov 2018 12:43:39 GMT

what type of ipad do you have.

are you using any accessories with it ? keyboard ?

Re: MDM - Single app mode dim screen

PHant0m — Thu, 29 Nov 2018 12:50:21 GMT

i'd also recommend you test it with another app, since it could be the source of your issue.

found that also https://docs.kioskproapp.com/article/737-power-management