topic Re: DEP Apps and Settings Issue in Endpoint Security

DEP Apps and Settings Issue

Kelvin7 — Mon, 14 Jan 2019 11:26:17 GMT

Good Morning,

We are using Apple School Manager, DEP and Meraki System Manager to manage our iPads. I am trying to set up some new shared iPads, I am able to get them set up and supervised, but I cannot set the settings to apply or apps to install.

Any ideas?

Thanks in advance

Kelvin

Re: DEP Apps and Settings Issue

Philip D'Ath — Mon, 14 Jan 2019 19:48:12 GMT

Do you get any errors?

Did you mark the Apps as "approved"?

When you go into the App does it show devices that that are in scope and should have the app on?

Re: DEP Apps and Settings Issue

Kelvin7 — Tue, 15 Jan 2019 07:43:00 GMT

Hi,

There are no errors - I have also looked into this further and I the licences from VPP are not appearing in Systems Manager, even after a forced sync. I have checked and also updated the token to make sure.

Kelvin

Re: DEP Apps and Settings Issue

kYutobi — Tue, 15 Jan 2019 13:48:27 GMT

By chance did you already "tag" your new iPads that are associated to your apps as well on the SM side?

Re: DEP Apps and Settings Issue

Kelvin7 — Thu, 17 Jan 2019 10:20:19 GMT

Hi,

Yes they are tagged as Pupil, but as yet no apps have been assigned, only the settings. I cannot seem to sync from ASM the apps we have licences for.

Kelvin

Re: DEP Apps and Settings Issue

vassallon — Fri, 25 Jan 2019 16:17:28 GMT

@Kelvin7 I would double check with in organization - MDM settings and confirm that the Apple VPP accounts are there with the correct location where the apps are purchased for is listed.

Also are you on the free or paid version of Meraki?

Re: DEP Apps and Settings Issue

Kelvin7 — Sat, 26 Jan 2019 12:04:38 GMT

Thanks, I have just checked and both users are included there. I still cannot seem to sync any licences.

We are on the paid version.

Thanks again.

Kelvin

Re: DEP Apps and Settings Issue

Kelvin7 — Mon, 04 Feb 2019 08:20:58 GMT

Thanks, I contacted support and they managed to resolve the issue (two issues), The settings were not applying because a setting wouldn't apply to shared iPads. The VPP issue managed to sort itself out!

Thanks again!

Kelvin