topic Re: HTTP error 403 when enrolling devices using Trusted Access app in Endpoint Security

HTTP error 403 when enrolling devices using Trusted Access app

nigelizm — Wed, 06 Dec 2023 09:59:19 GMT

After specifying my network ID and logging on with the owner username/password, I attempted to enroll my devices but I got the following error each time I tried:

HTTP error 403: response status code does not indicate success: 403 ().

Re: HTTP error 403 when enrolling devices using Trusted Access app

ConnorL1 — Wed, 06 Dec 2023 10:22:08 GMT

Hey @nigelizm

Please open a Support case so we can take a look, alternatively drop me a DM with a link to your Dashboard so I can take a look.

Cheers,

Connor

Re: HTTP error 403 when enrolling devices using Trusted Access app

nigelizm — Wed, 06 Dec 2023 10:29:24 GMT

Hi Connor,

Thanks for the prompt reply! I have just DMed you.

Best,

Nigel

Re: HTTP error 403 when enrolling devices using Trusted Access app

ConnorL1 — Wed, 06 Dec 2023 10:57:09 GMT

Closing the loop on this one, Trusted Access requires SM licenses which when using PDL need to be assigned to the network.

I'll feedback to the team though that a 403 error isn't the most helpful or informative when trying to enrol.

Re: HTTP error 403 when enrolling devices using Trusted Access app

nigelizm — Wed, 06 Dec 2023 10:59:21 GMT

Thanks for your help, Connor. Yup, issued solved after assigning my SM licenses to my SM network. I can now enrol my PCs.