topic Re: iPad ADE - Setup assistant won't download MDM profile in Endpoint Security

iPad ADE - Setup assistant won't download MDM profile

CWDouglass — Tue, 26 Dec 2023 20:06:52 GMT

I've configured a profile for Apple Automated Device Enrollment, and applied it to an iPad to test. When I factory reset the iPad and connect it to WiFi, it begins the Meraki remote management as expected. It prompts for our Meraki MDM network ID, and then says "Your browser does not support installing an enrollment profile. Please use Safari", and fails enrollment.

This is during the setup assistant on a freshly reset iPad. Haven't even got into the iPad at this point; there is no Safari. I believe I must be missing something. Anyone seen this, or know how to get around it?

Thanks!

Re: iPad ADE - Setup assistant won't download MDM profile

thaack — Tue, 26 Dec 2023 20:42:48 GMT

Is the iPad up to date? Have you tried restoring the iPad?

Was the iPad previously owned by another organization?

Re: iPad ADE - Setup assistant won't download MDM profile

CWDouglass — Tue, 26 Dec 2023 21:00:05 GMT

It's a problem with auto-enrollment during setup assistant. I can enroll the iPad after a manual setup. The issue is with the process, unrelated to this specific iPad.

Re: iPad ADE - Setup assistant won't download MDM profile

BlakeRichardson — Tue, 26 Dec 2023 22:03:58 GMT

Enrolment via ADE shouldn’t use a browser and happen as part of the initial iPads setup. As soon as the device is connected to WiFi it should check Apples servers for MDM enrolment. Have you set up Meraki as an MDM in your ABM or ASM instance?

Re: iPad ADE - Setup assistant won't download MDM profile

CWDouglass — Tue, 26 Dec 2023 22:06:20 GMT

This is where the issue is happening; in the initial iPad setup assistant.

Re: iPad ADE - Setup assistant won't download MDM profile

thaack — Wed, 27 Dec 2023 14:46:51 GMT

Right - I understand, but my questions still apply. How was the device added to ABM (configurator?)

Confirm in Apple Business Manager that the iPad is assigned to the correct MDM server for Meraki. In Meraki go to Systems Manager > ADE and confirm the device appears after hitting "full sync" in the upper righthand corner. Select the device and ensure it also has the correct "settings" assigned for setup assistant.

If all above is correct, attempt to restore the iPad using iTunes and recovery mode and attempt to enroll via setup assistant again.

Re: iPad ADE - Setup assistant won't download MDM profile

MRTN1 — Thu, 17 Jul 2025 13:16:00 GMT

Did you solve this issue CWDouglass?

I have a simmiliar issue, brand new iPhone 16e with ios 18.5.

Did a factory reset and from the initial setup deployment with ADE i get the message "Your browser does not support installing an enrollment profile. Please use Safari"

Re: iPad ADE - Setup assistant won't download MDM profile

vassallon — Wed, 23 Jul 2025 19:41:12 GMT

@MRTN1and @CWDouglass Do you have an Enrollment Redirect URL set up within your ADE settings?

If so, try setting it up without one and see if the process completes.

Re: iPad ADE - Setup assistant won't download MDM profile

MRTN1 — Mon, 11 Aug 2025 09:19:54 GMT

Thank you Vassallon for your response, I missed it.

I did not have an Enrollment Redirect URL.

In the end it I did a nother full factory reset (with the Apple configurator) of the device and then it worked.