topic Re: Cannot find Customer Number in Endpoint Security

Cannot find Customer Number

Sushilthapa — Fri, 05 Jan 2024 16:06:09 GMT

Hello,

I am trying to contact Meraki support and it is asking me for my customer number but I do not see any customer number under my profile. Is here anyone who can help me with this?

Re: Cannot find Customer Number

ww^ — Fri, 05 Jan 2024 18:22:30 GMT

It should be there under your email.

Maybe you dont have full admin access, or maybe branding is applied to your account.

Re: Cannot find Customer Number

Sushilthapa — Fri, 05 Jan 2024 18:40:44 GMT

I have full admin access to both the network and organization but it is not showing me.

I am unaware of branding, is there any other way to contact support from Meraki?

Re: Cannot find Customer Number

ww^ — Fri, 05 Jan 2024 19:45:51 GMT

Do you have active payed licenses? Press the ? Sign. Then cases.

Re: Cannot find Customer Number

Sushilthapa — Fri, 05 Jan 2024 20:25:41 GMT

Yes, we have active licenses. But I do not see create cases or any other options.

Re: Cannot find Customer Number

Daltross — Fri, 05 Jan 2024 21:25:08 GMT

It is possible that an issue prevented your dashboard organization to link to your Meraki customer account (which would allow the customer number to populate). The case creation UI is within the "get help" section.

I would recommend calling the support number The support team should be able to find your organization and validate your identity if you provide a license key that is active on your dashboard organization.