topic Re: Settings Missing from ADE Screen in Endpoint Security

Settings Missing from ADE Screen

JoniGraybill — Wed, 10 Jan 2024 13:36:41 GMT

When I went to set up a new cell phone in our MDM yesterday, I found that none of our profiles are showing up on the Automated Device Enrollment Screen. I double-checked that they weren't marked as invisible under Manage profiles, but they weren't listed there either.

When I looked under Settings all four of our standard profiles are still there. I created a new profile, but that one also did not push over to the ADE screen.

On the ADE screen, it currently looks like NONE of our devices have settings assigned, but when I checked the individual devices, fortunately, the Pushed profiles are still on the devices themselves. I just can't assign settings to any new devices because I can't get any settings to appear under ADE.

I've been managing our MDM for over three years and I have not encountered this before.

Re: Settings Missing from ADE Screen

ConnorL1 — Wed, 10 Jan 2024 15:57:41 GMT

Hey @JoniGraybill,

If you haven't already, can you open a Support case? Also feel free to DM me your network link (e.g. n146.meraki.com/...) and I can take a look.

Cheers,

Connor

Re: Settings Missing from ADE Screen

JoniGraybill — Wed, 10 Jan 2024 16:01:09 GMT

Hi Connor!

Thank you for your reply. I put in a support case yesterday, but of course, the phone I need to push settings to is for a new executive-level staff member who starts tomorrow, so I'm getting to crunch time. I thought I'd try here as well. The case number is 11223872.

I will DM you our network link shortly. Appreciate your time!

Re: Settings Missing from ADE Screen

aleabrahao — Wed, 10 Jan 2024 17:45:33 GMT

Check the Profiles inventory box on the device’s client details page. If a profile is set to deploy to the device, but it is not currently on the device (or an updated version exists), a command to Install updated/missing profiles will appear in the profiles inventory box.

Managed device does not receive deployed app or settings profile - Cisco Meraki Documentation

Re: Settings Missing from ADE Screen

BlakeRichardson — Mon, 15 Jan 2024 02:42:12 GMT

Not sure if this is related or not but your not using the free version of Systems manager are you?

Re: Settings Missing from ADE Screen

ConnorL1 — Mon, 15 Jan 2024 15:06:15 GMT

To close the loop on this one, it was caused by a ADE Token update which in turn removed the ADE profiles from Dashboard (which can happen sometimes and we cannot recover). Recreating the ADE profile and assigning it to the relevant device(s) resolved the issue.