topic Re: Android System apps in Endpoint Security

Android System apps

BlakeRichardson — Thu, 01 Feb 2024 20:18:58 GMT

Hi All, I am trying to allow Android devices that are set up in device owner mode to be able to use the gallery app. However it appears to be hidden, according to Samsungs website the gallery app became a system app in Android v11 which is fine but in Systems manager it notes that "By default all system apps are disabled." so I try to allow the app by searching in the list but I cannot find it.

I've followed the below article and I am not getting anywhere.

https://documentation.meraki.com/SM/Apps_and_Software/Controlling_Android_System_Apps

https://documentation.meraki.com/SM/Deployment_Guides/Android_Enterprise_Deployment_Guide

Any help is appreciated.

Re: Android System apps

dbl4500 — Thu, 01 Feb 2024 20:28:31 GMT

You have to know the package name of the samsung gallery app, then copy and paste it into the Allowlist under the "Android System Apps" setting. According to this site, the package name for the Samsung gallery app is com.sec.android.gallery3d
Once a system app gets disabled, I don't think there is a way to re-enable it without a factory reset. Therefore, I would suggest factory resetting the device and make sure the Allowlist setting is saved before re-enrolling the device in the SM network.

Re: Android System apps

BlakeRichardson — Thu, 01 Feb 2024 21:42:34 GMT

Awesome thank you, worked a treat and I didn't have to restore the devices.