topic Re: I can't get screenshots and network stats in Endpoint Security https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432539#M11740 <P>The Meraki agent is generally broken. I would say that is the culprit of this specific problem.</P> Sat, 06 Apr 2019 23:19:39 GMT jared_f 2019-04-06T23:19:39Z I can't get screenshots and network stats https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432534#M11735 <P>I can not get screenshots and Network Stats with Meraki System Manager</P><P><BR />If I take a screenshot, you will get an error "Failed to generate or fetch a screenshot."</P><P>When I get Network Stats TCP connections, I get an error "timeout connecting to agent proxy"</P><P>I'm in touch with meraki's support but I have no answer</P><P><BR />The agent used is "1.0.98"</P><P>Is there any better way to improve this condition?</P> Thu, 04 Apr 2019 16:47:01 GMT https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432534#M11735 tetuya0703 2019-04-04T16:47:01Z Re: I can't get screenshots and network stats https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432535#M11736 Hi <A href="https://community.meraki.com/t5/user/viewprofilepage/user-id/18389">@tetuya0703</A>, I hope you enjoy the Community.<BR /><BR />Same happens here, I just tried to reinstall de agent but nothing change!<BR /><BR />Have you any tip from support team? Thu, 04 Apr 2019 19:04:05 GMT https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432535#M11736 GuilhermeMacedo 2019-04-04T19:04:05Z Re: I can't get screenshots and network stats https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432536#M11737 <P><A href="https://community.meraki.com/t5/user/viewprofilepage/user-id/18389">@tetuya0703</A> What OS is the client device running?</P> Thu, 04 Apr 2019 19:40:30 GMT https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432536#M11737 BlakeRichardson 2019-04-04T19:40:30Z Re: I can't get screenshots and network stats https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432537#M11738 <P>Windows 10</P> Thu, 04 Apr 2019 19:46:35 GMT https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432537#M11738 GuilhermeMacedo 2019-04-04T19:46:35Z Re: I can't get screenshots and network stats https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432538#M11739 <P>I've been seeing the same issue on Windows 10 machines for a couple of weeks. I'm seeing SSL 5 errors in the agent long as well. The client machine seems to be able to accept new software installs, but things like clicking the "Refresh details" button never execute. Do you see the same symptoms?</P><P>I've had a ticket open for the issue since February...</P> Fri, 05 Apr 2019 13:10:50 GMT https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432538#M11739 afrasier 2019-04-05T13:10:50Z Re: I can't get screenshots and network stats https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432539#M11740 <P>The Meraki agent is generally broken. I would say that is the culprit of this specific problem.</P> Sat, 06 Apr 2019 23:19:39 GMT https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432539#M11740 jared_f 2019-04-06T23:19:39Z Re: I can't get screenshots and network stats https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432540#M11741 <P>I agree with Jared, I find it doesn't work on Macs anymore either. I have just tested trying to take screenshots from a Windows 10 and Windows 7 device and both of them failed.</P> Sun, 07 Apr 2019 21:13:11 GMT https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432540#M11741 BlakeRichardson 2019-04-07T21:13:11Z Re: I can't get screenshots and network stats https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432541#M11742 <P>Same issue here, both Windows and Mac devices. It's not something I use a lot, and for a while it would occasionally work, but lately no devices will allow a screenshot. Agent is version 3.1.1 on Windows and Mac</P> Wed, 12 Apr 2023 19:27:42 GMT https://community.cisco.com/t5/endpoint-security/i-can-t-get-screenshots-and-network-stats/m-p/5432541#M11742 MPiechota 2023-04-12T19:27:42Z