topic Re: Systems Manager - iPad Shared Device User Timeout in Endpoint Security

Systems Manager - iPad Shared Device User Timeout

Brendan5inaRow — Wed, 14 Feb 2024 21:49:17 GMT

We use Systems Manager to managed Shared iPads in our environment.

Our Shared iPads lock after 2 minutes regardless of the User Session Timeout setting that we implement for the device.

We have a New (out of the box) iPad 10 which we setup with Shared Ipad settings. We applied a Settings Profile with User Session Timeout set to 900 seconds (15 minutes), however the device locks after 2 minutes of inactivity. This 2 min lockout behavior is same across all our Shared iPads.

Has anyone experienced this?

Anyone been bale to fix it?

Thanks

Re: Systems Manager - iPad Shared Device User Timeout

Arthur Dent — Thu, 15 Feb 2024 12:42:28 GMT

Hi @Brendan5inaRow

This is completely by design. The policy that you're setting is a *maximum* time that a user can set before the device auto locks.

Users can, at any time, go and change this in Settings on the device to a greater value

Re: Systems Manager - iPad Shared Device User Timeout

Jeffrey_Lane — Thu, 15 Feb 2024 17:18:18 GMT

The iPads have a "lock" timeout - default 2 minutes. Find this in SETTINGS --> DISPLAY & BRIGHTNESS --> AUTO-LOCK

I would be very surprised to see a way to control this with Meraki ...

Re: Systems Manager - iPad Shared Device User Timeout

Brendan5inaRow — Thu, 15 Feb 2024 22:11:41 GMT

Setting is not exposed in Shared iPad mode in location specified. Wish it was

Re: Systems Manager - iPad Shared Device User Timeout

Brendan5inaRow — Thu, 15 Feb 2024 22:13:04 GMT

Setting is not exposed in Shared iPad mode

Re: Systems Manager - iPad Shared Device User Timeout

Arthur Dent — Fri, 16 Feb 2024 08:53:12 GMT

This is not something that is controlled by meraki SM. It's a limitation of Apple:

https://education.apple.com/discussion/250015655#:~:text=We%20are%20unable%20to%20change,two%20minutes%20of%20%27inactivity%27.