topic Re: Installing profile on iOS - 'The MDM server at https://ios.meraki......' returned status code 40 in Endpoint Security

Installing profile on iOS - 'The MDM server at https://ios.meraki......' returned status code 403

RyanPi — Mon, 18 Mar 2024 16:21:18 GMT

As title - trying to install profile on iOS. Following exact same steps that always worked but get the title error.

Anyone know what's going on?

Profile Installation Failed

'The MDM server at https://ios.meraki......' returned status code 403

Manually enrolling with our network ID produces the same error.

Thanks

Re: Installing profile on iOS - 'The MDM server at https://ios.meraki......' returned status code 40

ConnorL1 — Mon, 18 Mar 2024 16:52:12 GMT

First thing to check is licensing, ensure you have enough SM seats remaining (Organisation > Licensing).

Free 100 & Legacy are now depreciated and will block new enrollments, for more see: https://documentation.meraki.com/SM/Other_Topics/Meraki_SM_Legacy_and_Free_100_Retirement_FAQ

Re: Installing profile on iOS - 'The MDM server at https://ios.meraki......' returned status code 40

RyanPi — Tue, 19 Mar 2024 09:13:27 GMT

Thanks for the update.

It appears that "Systems Manager without licensing" has been retired, so we'll need to procure some licenses.

As for purchasing licenses, I'm currently unable to locate an option when logged in? Is there a 'buy additional licenses' functionality anywhere? Unless I'm missing something obvious it's surprisingly hard to purchase license to continue using Meraki.

I've attempted to reach out via the contact page and filled in the form under "? > Get Help > still need help > Contact your Systems Meraki Sales Representative," but I haven't received a response yet.

I'll look for alternative solutions in the meantime.

Thanks for your help.

Re: Installing profile on iOS - 'The MDM server at https://ios.meraki......' returned status code 40

Arthur Dent — Wed, 20 Mar 2024 09:33:37 GMT

@RyanPi DM me the Sales rep and I'll reach out to them. Include your admin name and org / company name too

Re: Installing profile on iOS - 'The MDM server at https://ios.meraki......' returned status code 40

RyanPi — Thu, 21 Mar 2024 09:43:01 GMT

Thanks but I don't know who our sales rep is, or if we had one.

This is dragging on a bit......how do we get a quote??

Microsoft intune MDM is around £6.50 per user per month. Is Meraki comparable in price?

Re: Installing profile on iOS - 'The MDM server at https://ios.meraki......' returned status code 40

Arthur Dent — Thu, 21 Mar 2024 10:42:56 GMT

DM me your dashboard URL and email address associated with your admin