topic Re: Can't setup device in Endpoint Security

Can't setup device

Habitat_du_Nord — Mon, 08 Apr 2024 15:28:11 GMT

Hello,

We are no longer able to configure Android with the deployment QR code (test with two new Samsung phones of different models).

However, this one was working very well recently.
Do you have an idea please? Thanks

Re: Can't setup device

aleabrahao — Mon, 08 Apr 2024 15:30:43 GMT

What version of MDM are you using? Have you tried another version?

Re: Can't setup device

Habitat_du_Nord — Wed, 10 Apr 2024 08:52:12 GMT

Hello, thank you for your response, we found the origin of the problem (wifi connection filtering)

Re: Can't setup device

rmohankmr — Thu, 20 Feb 2025 03:52:18 GMT

Hi,
Kindly can you please tell me what is blocking in Wifi Connection Filtering,because we are facing the same issue when configuring the MDM

Re: Can't setup device

rmohankmr — Thu, 03 Apr 2025 03:57:46 GMT

Hi All,
KIndly can anyone help on this issue.

Re: Can't setup device

vassallon — Thu, 01 May 2025 21:57:59 GMT

@rmohankmr Without knowing specifics, my guess is that they were setting up the devices on a wifi that had limited/restricted internet access and something in that was blocking the Meraki setup process.

When you are setting up the devices are you connecting them to a wireless network that is filtering traffic in anyway?

Re: Can't setup device

scheived — Thu, 15 May 2025 16:27:15 GMT

Did you ever get this working? I get "Wrong QR code" Ask your IT admin for the correct code.

I'm using the qr code provided when choosing add device

Re: Can't setup device

BrandonD1 — Thu, 15 May 2025 19:06:22 GMT

Hi @scheived,

We sometimes see this depending on the model/manufacturer and camera quality. A few suggestions I have been able to pass along successfully in past are listed below:

Attempt to resize/crop the Dashboard window (SM > Add Devices > Android) to only display the Android 11+ QR code, as sometimes certain cameras will grab the Android 10+ mistakenly and provide this error.
Utilize the 'pinch to zoom' on certain devices such as Samsung when the scan pops-up after 6 tapping, or even a slide to zoom on other manufacturers/models.
Attempt to use the front facing camera if the device supports the hardware. Sometimes this will allow the camera to zoom in properly on the QR code and allow it to read the QR code.
Downloading and resizing the QR code using software such as 'Image Viewer' in Windows or 'Preview' in macOS may also allow the QR code to be read properly.

Please reach out if you have any questions on this process!

Re: Can't setup device

scheived — Thu, 15 May 2025 20:08:36 GMT

Ah that was the issue, to print out the QR code it needs to be about 75% a full sheet of paper for the phone to read it. Even on a screen it needs to be pretty large.