https://community.cisco.com/t5/endpoint-security/dep-sync-w-apple-failed/m-p/5438065#M12304 <P>Trying to perform a full and partial sync with apple for new devices; currently receiving</P><H1><SPAN class="loading_status">Sync failed: Unable to get session token from Apple (403)</SPAN></H1> Thu, 19 Sep 2019 21:19:05 GMT tstrosnider 2019-09-19T21:19:05Z https://community.cisco.com/t5/endpoint-security/dep-sync-w-apple-failed/m-p/5438065#M12304 <P>Trying to perform a full and partial sync with apple for new devices; currently receiving</P><H1><SPAN class="loading_status">Sync failed: Unable to get session token from Apple (403)</SPAN></H1> Thu, 19 Sep 2019 21:19:05 GMT https://community.cisco.com/t5/endpoint-security/dep-sync-w-apple-failed/m-p/5438065#M12304 tstrosnider 2019-09-19T21:19:05Z https://community.cisco.com/t5/endpoint-security/dep-sync-w-apple-failed/m-p/5438066#M12305 <P>We're in the process of fixing the error to be more informative. The error is occurring because you need to accept Apple's new terms and conditions. See this Apple support article: <A href="https://support.apple.com/en-us/HT203063" target="_blank" rel="noopener noreferrer nofollow">https://support.apple.com/en-us/HT203063</A></P> Thu, 19 Sep 2019 21:34:56 GMT https://community.cisco.com/t5/endpoint-security/dep-sync-w-apple-failed/m-p/5438066#M12305 Noah_Salzman 2019-09-19T21:34:56Z https://community.cisco.com/t5/endpoint-security/dep-sync-w-apple-failed/m-p/5438067#M12306 <P>Thanks, their new website is <A href="https://business.apple.com" target="_blank" rel="nofollow noopener noreferrer">https://business.apple.com</A></P> Thu, 19 Sep 2019 22:46:10 GMT https://community.cisco.com/t5/endpoint-security/dep-sync-w-apple-failed/m-p/5438067#M12306 tstrosnider 2019-09-19T22:46:10Z https://community.cisco.com/t5/endpoint-security/dep-sync-w-apple-failed/m-p/5438068#M12307 <P>I've logged into Apple Business Manager and accepted both new terms &amp; conditions agreements, however my sync is still failing with the message that I need to accept the new terms and conditions.<BR /><BR />From the screenshot you can the latest terms were 9/16/20 and I accepted today 9/22/20<BR /><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="terms.PNG" style="width: 760px;"><span class="lia-inline-image-display-wrapper" image-alt="image.png"><img src="https://community.cisco.com/t5/image/serverpage/image-id/263043iB7F6B89DD97C0CF1/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></SPAN><BR /><BR /><BR /></P> Tue, 22 Sep 2020 15:21:52 GMT https://community.cisco.com/t5/endpoint-security/dep-sync-w-apple-failed/m-p/5438068#M12307 jtillman11 2020-09-22T15:21:52Z https://community.cisco.com/t5/endpoint-security/dep-sync-w-apple-failed/m-p/5438069#M12308 <P>It finally went through</P> Tue, 22 Sep 2020 16:12:44 GMT https://community.cisco.com/t5/endpoint-security/dep-sync-w-apple-failed/m-p/5438069#M12308 jtillman11 2020-09-22T16:12:44Z