https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443003#M12780 <P>no, but I cannot use this way as the software will be installed by end users, we need to get SM working as expected...</P> Sun, 04 Aug 2024 16:36:53 GMT dagarva 2024-08-04T16:36:53Z https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5442999#M12776 <P>Hi,</P><P>I have installed SM correctly on some Samsung devices (and iPhone too) but when we tried to do on Lenovo tablets, we cannot finish the process.</P><P>The issue is only with device owner mode, if I install the app on a system that is running as work profile, there are not issues.</P><P>On the process to install SM as device owner mode, I scan QR code, select wifi/language, etc. Then android startup progress is done and after that, SM is loaded and ask you to continue to install it, when you accept you go to a screen that says "Enrolling device"-"This might take a minute, please do not turn off the device" and here is stucked without finish the process.</P><P>We have exactly the same issue on 3 different models of lenovo:</P><UL><LI>Lenovo Tab M10 Plus 3rd gen: ZAAM0163ES</LI><LI>Lenovo Tab K10: TB-X6C6X</LI><LI>Lenovo Tab M10 Gen3: TB328FU</LI></UL><P>We installed it on a Samsung A9 tablet, the process looked stuck too but when we clic on the back arrow, it advance to the next step and finish the process.</P><P>Any feedback about the Lenovo situation?</P> Fri, 02 Aug 2024 08:21:09 GMT https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5442999#M12776 dagarva 2024-08-02T08:21:09Z https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443000#M12777 <P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6380336687112w320h240r461" class="lia-video-brightcove-player-container"><video-js data-video-id="6380336687112" data-account="6058004235001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6058004235001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6380336687112w320h240r461'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://community.cisco.com/t5/video/gallerypage/video-id/6380336687112">(view in My Videos)</a></div></P> Fri, 02 Aug 2024 08:23:04 GMT https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443000#M12777 dagarva 2024-08-02T08:23:04Z https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443001#M12778 <P>Hello <A href="https://community.meraki.com/t5/user/viewprofilepage/user-id/79030">@dagarva</A> ,</P><P>Your best bet is opening a Support case. Annoyingly getting device logs from a unit going through setup enrollment is impossible (mostly) as you cannot adb into a unit.</P><P>Cheers,</P><P>Connor</P> Fri, 02 Aug 2024 14:13:36 GMT https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443001#M12778 ConnorL1 2024-08-02T14:13:36Z https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443002#M12779 <P>Have you tried enrolling it via the ADB method?</P> Fri, 02 Aug 2024 15:00:26 GMT https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443002#M12779 dbl4500 2024-08-02T15:00:26Z https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443003#M12780 <P>no, but I cannot use this way as the software will be installed by end users, we need to get SM working as expected...</P> Sun, 04 Aug 2024 16:36:53 GMT https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443003#M12780 dagarva 2024-08-04T16:36:53Z https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443004#M12781 <P>Thanks Connor, yep I opened the case before come to the community...just wanted to check if someone had the same issues as I was not able to find nothing linked</P> Sun, 04 Aug 2024 16:37:43 GMT https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443004#M12781 dagarva 2024-08-04T16:37:43Z https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443005#M12782 <P>I’ve had similar issues with Lenovo. Try factory resetting, updating the tablet first, and using a different Wi-Fi or QR code generator.</P> Thu, 19 Sep 2024 16:26:25 GMT https://community.cisco.com/t5/endpoint-security/deployment-to-lenovo-tablets-cannot-be-done/m-p/5443005#M12782 Iannand 2024-09-19T16:26:25Z