topic Re: Systems Manager trial in Endpoint Security

Systems Manager trial

cteaglesfan — Tue, 14 Jul 2020 15:34:51 GMT

Hello all,

I'm working my way through the Systems Manager free trial. I have used this software before with another employer, so I'm quite familiar with it.

I believe I have it setup properly, but I still can't get the enrollment process to start. I have the Apple business account, the push cert updated from Apple to the Systems Manager. I also have the network and the Apple DEP setup correctly

When I used the software before I never had to register a device in the Apple portal. All you had to do was download the app and enroll.

If someone can please point me in the right direction, I would appreciate it

Thanks,

Matt

Re: Systems Manager trial

vassallon — Mon, 20 Jul 2020 16:28:00 GMT

@cteaglesfan

Do you show any devices within System Manager - Manage - DEP?

If not something is not quite setup right. Here is the document from Meraki on using DEP.

https://documentation.meraki.com/SM/Device_Enrollment/Apple_Device_Enrollment_Program_(DEP)

I suspect there is either a breakdown in communication between Apple and Meraki or there is something with how the devices were purchased that is breaking the automated import into the Apple Business Manager portal which is not allowing the devices to flow into Meraki.

Re: Systems Manager trial

BobMacco — Tue, 21 Jul 2020 06:39:00 GMT

Have you assigned the devices to the network in Apple Manager?

Re: Systems Manager trial

cteaglesfan — Wed, 22 Jul 2020 15:52:36 GMT

I stumbled upon what I was doing wrong. I was expecting the enrollment process to happen automatically because that's what it did when I previously used the software. It looks like that doesn't happen with this version using the "BYOD" enrollment process. On the iPhone had to go into settings/general/device management/Meraki Management. Once that was done. I was able to see the device in MSM

Matt